{"id":77556,"date":"2026-04-24T01:15:43","date_gmt":"2026-04-23T23:15:43","guid":{"rendered":"https:\/\/kstoryespana.com\/?page_id=77556"},"modified":"2026-04-24T02:29:18","modified_gmt":"2026-04-24T00:29:18","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/kstoryespana.com\/es\/contact-us\/","title":{"rendered":"Cont\u00e1ctenos"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"77556\" class=\"elementor elementor-77556\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-591a7df e-con-full e-flex e-con e-parent\" data-id=\"591a7df\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f975a2e elementor-widget elementor-widget-html\" data-id=\"f975a2e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- ============================================ -->\n<!-- CONTACT US \u2014 Spanish only (temp fallback) -->\n<!-- Until Google Translate API is configured, both URLs show Spanish. -->\n<!-- After API setup, rewrite in English and TranslatePress will translate. -->\n<!-- ============================================ -->\n\n<style>\n.kstory-contact-wrap { max-width: 1000px; 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}\n\n\/* Response time *\/\n.kstory-response {\n  background: linear-gradient(135deg,#10B981 0%,#059669 100%); color:#fff;\n  border-radius: 14px; padding: 26px 28px; margin-bottom: 34px;\n  display:flex; gap:22px; align-items:center; flex-wrap: wrap;\n}\n.kstory-response .big { font-size: 2.4em; font-weight: 900; line-height: 1; }\n.kstory-response .txt h3 { color:#fff; margin:0 0 4px; font-size:1.15em; }\n.kstory-response .txt p { margin:0; opacity:0.95; font-size:0.95em; }\n\n\/* Topics guidance *\/\n.kstory-topics h2 { font-size:1.4em; color:#0F0F2E; margin: 0 0 18px; border-bottom: 3px solid #0066cc; padding-bottom: 8px; }\n.kstory-topic-grid { display:grid; grid-template-columns: repeat(auto-fit, minmax(260px,1fr)); gap:14px; margin-bottom:34px; }\n.kstory-topic { background:#f8fafc; border:1px solid #e2e8f0; border-radius:12px; padding:18px 20px; }\n.kstory-topic .ch { display:inline-block; font-size:0.72em; font-weight:800; letter-spacing:0.8px; padding:3px 10px; border-radius:999px; margin-bottom:10px; text-transform:uppercase; }\n.kstory-topic .ch.ig { background:#fce7f3; color:#be185d; }\n.kstory-topic .ch.em { background:#dbeafe; color:#1e40af; }\n.kstory-topic .ch.both { background:#ede9fe; color:#6d28d9; }\n.kstory-topic h4 { margin:0 0 6px; color:#0F0F2E; font-size:1.02em; }\n.kstory-topic p { margin:0; color:#475569; font-size:0.9em; }\n\n\/* Store info *\/\n.kstory-store {\n  background:#fff; border:2px solid #e5e7eb; border-radius: 16px; padding: 26px 28px; margin-bottom:30px;\n}\n.kstory-store h2 { margin:0 0 14px; color:#0F0F2E; font-size:1.3em; display:flex; align-items:center; gap:10px; }\n.kstory-store-grid { display:grid; grid-template-columns: 1fr 1fr; gap:18px; }\n@media (max-width: 700px) { .kstory-store-grid { grid-template-columns: 1fr; } }\n.kstory-store-block { padding: 16px 18px; background:#f8fafc; border-radius:10px; }\n.kstory-store-block .label { font-size:0.78em; font-weight:800; color:#0066cc; letter-spacing:1px; text-transform:uppercase; margin-bottom:8px; }\n.kstory-store-block .val { color:#1a1a1a; line-height:1.6; font-size:0.98em; }\n.kstory-store-block a { color:#0066cc; text-decoration:none; font-weight:600; }\n.kstory-store-block a:hover { text-decoration:underline; }\n\n\/* Before contact tip *\/\n.kstory-tip {\n  background: #fffbeb; border-left: 5px solid #FACC15; border-radius: 10px;\n  padding: 18px 22px; margin-bottom: 30px;\n}\n.kstory-tip h4 { margin:0 0 6px; color:#78350f; font-size:1.0em; display:flex; align-items:center; gap:8px; }\n.kstory-tip p { margin:0; color:#78350f; font-size:0.93em; }\n.kstory-tip a { color:#0066cc; font-weight:700; }\n\n\/* Footer note *\/\n.kstory-contact-footer {\n  text-align:center; padding: 26px 20px; background:#f1f5f9; border-radius:12px; color:#475569; font-size:0.92em;\n}\n.kstory-contact-footer strong { color:#0F0F2E; }\n<\/style>\n\n<div class=\"kstory-contact-wrap\">\n\n  <section class=\"kstory-contact-hero\">\n    <h1>\ud83d\udcec Cont\u00e1ctanos<\/h1>\n    <p class=\"sub\">Estamos aqu\u00ed para ayudarte. Escr\u00edbenos por DM de Instagram (recomendado) o por email \u2014 respondemos cada mensaje personalmente.<\/p>\n  <\/section>\n\n  <div class=\"kstory-channels\">\n    <a href=\"https:\/\/www.instagram.com\/k.story.espana\" target=\"_blank\" rel=\"noopener\" class=\"kstory-channel insta\" style=\"text-decoration:none;color:inherit;\">\n      <span class=\"star\">\u2605 M\u00c1S R\u00c1PIDO<\/span>\n      <div class=\"ico\">\ud83d\udcf1<\/div>\n      <span class=\"tag\">Recomendado<\/span>\n      <h3>DM de Instagram<\/h3>\n      <p class=\"desc\">Env\u00edanos un mensaje directo en Instagram \u2014 es la forma m\u00e1s r\u00e1pida de contactarnos y c\u00f3mo la mayor\u00eda de nuestros clientes nos escriben.<\/p>\n      <span class=\"cta\">@k.story.espana \u2192<\/span>\n    <\/a>\n\n    <a href=\"mailto:info@kstoryespana.es\" class=\"kstory-channel mail\" style=\"text-decoration:none;color:inherit;\">\n      <div class=\"ico\">\u2709\ufe0f<\/div>\n      <span class=\"tag\">Email<\/span>\n      <h3>info@kstoryespana.es<\/h3>\n      <p class=\"desc\">Mejor para consultas detalladas, problemas con pedidos, devoluciones, facturas, o cualquier cosa que requiera adjuntos (fotos, v\u00eddeos, recibos).<\/p>\n      <span class=\"cta\">Enviar Email \u2192<\/span>\n    <\/a>\n  <\/div>\n\n  <div class=\"kstory-unavailable\">\n    <h3>\ud83d\udeab Canales que NO utilizamos<\/h3>\n    <p style=\"margin:0 0 8px;color:#7f1d1d;\">Para que cada respuesta sea personal y quede registrada, <strong>no<\/strong> ofrecemos atenci\u00f3n por:<\/p>\n    <ul>\n      <li><strong>WhatsApp<\/strong> \u2014 no tenemos l\u00ednea de atenci\u00f3n al cliente por WhatsApp.<\/li>\n      <li><strong>Llamadas telef\u00f3nicas<\/strong> \u2014 no atendemos pedidos ni soporte por tel\u00e9fono.<\/li>\n    <\/ul>\n    <p style=\"margin:10px 0 0;color:#7f1d1d;font-size:0.92em;\">Si alguien te contacta por esos canales diciendo ser KStory Espa\u00f1a, por favor ignora el mensaje \u2014 no somos nosotros.<\/p>\n  <\/div>\n\n  <div class=\"kstory-response\">\n    <div class=\"big\">24h<\/div>\n    <div class=\"txt\">\n      <h3>Tiempo de respuesta habitual<\/h3>\n      <p>Lunes a viernes, 10:00\u201318:00 (hora de Espa\u00f1a). Los mensajes enviados en fin de semana o festivos se responden el siguiente d\u00eda laborable. Durante semanas de comeback o pre-orden importantes las respuestas pueden tardar un poco m\u00e1s \u2014 \u00a1gracias por tu paciencia!<\/p>\n    <\/div>\n  <\/div>\n\n  <div class=\"kstory-tip\">\n    <h4>\ud83d\udca1 Antes de escribirnos<\/h4>\n    <p>Muchas preguntas frecuentes ya est\u00e1n respondidas en nuestras p\u00e1ginas de <a href=\"\/es\/faq\/\">Preguntas frecuentes<\/a>, <a href=\"\/es\/returns-refunds\/\">Devoluciones y Reembolsos<\/a>, <a href=\"\/es\/pre-order-policy\/\">Pol\u00edtica de Pre-Orden<\/a> y <a href=\"\/es\/order-tracking\/\">Seguimiento de Pedido<\/a>. Revisarlas primero puede ahorrarte tiempo.<\/p>\n  <\/div>\n\n  <section class=\"kstory-topics\">\n    <h2>\u00bfQu\u00e9 canal uso seg\u00fan la consulta?<\/h2>\n    <div class=\"kstory-topic-grid\">\n      <div class=\"kstory-topic\">\n        <span class=\"ch ig\">DM Instagram<\/span>\n        <h4>Preguntas r\u00e1pidas<\/h4>\n        <p>Disponibilidad de stock, recomendaciones de producto, tallas, lanzamientos de artistas, compras en grupo.<\/p>\n      <\/div>\n      <div class=\"kstory-topic\">\n        <span class=\"ch em\">Email<\/span>\n        <h4>Incidencias con pedidos<\/h4>\n        <p>Producto incorrecto, POB faltante, producto da\u00f1ado, problemas con tracking \u2014 por favor adjunta fotos o v\u00eddeos.<\/p>\n      <\/div>\n      <div class=\"kstory-topic\">\n        <span class=\"ch em\">Email<\/span>\n        <h4>Devoluciones y reembolsos<\/h4>\n        <p>Necesitamos tu unboxing video y n\u00famero de pedido. Consulta nuestra <a href=\"\/es\/returns-refunds\/\">Pol\u00edtica de Devoluciones<\/a>.<\/p>\n      <\/div>\n      <div class=\"kstory-topic\">\n        <span class=\"ch em\">Email<\/span>\n        <h4>Facturas<\/h4>\n        <p>Solicitudes de factura fiscal con los datos completos de tu empresa.<\/p>\n      <\/div>\n      <div class=\"kstory-topic\">\n        <span class=\"ch ig\">DM Instagram<\/span>\n        <h4>Peticiones de producto<\/h4>\n        <p>Dinos qu\u00e9 \u00e1lbum, photocard, merch o artista te gustar\u00eda que tuvi\u00e9ramos.<\/p>\n      <\/div>\n      <div class=\"kstory-topic\">\n        <span class=\"ch both\">Cualquier canal<\/span>\n        <h4>Consultas de pre-orden<\/h4>\n        <p>Regalos incluidos, fechas de lanzamiento, group buys \u2014 por el canal que prefieras.<\/p>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <div class=\"kstory-store\">\n    <h2>\ud83c\udfec Visita nuestra tienda f\u00edsica<\/h2>\n    <div class=\"kstory-store-grid\">\n      <div class=\"kstory-store-block\">\n        <div class=\"label\">Direcci\u00f3n de la tienda<\/div>\n        <div class=\"val\">\n          <strong>KSTORY Espa\u00f1a<\/strong><br>\n          Plaza San Francisco 1<br>\n          29008 M\u00e1laga, Espa\u00f1a<br><br>\n          <a href=\"https:\/\/maps.google.com\/?q=Plaza+San+Francisco+1+Malaga\" target=\"_blank\" rel=\"noopener\">\ud83d\udccd Abrir en Google Maps<\/a>\n        <\/div>\n      <\/div>\n      <div class=\"kstory-store-block\">\n        <div class=\"label\">Horario<\/div>\n        <div class=\"val\">\n          Lunes a S\u00e1bado: 10:30 \u2013 20:30<br>\n          Domingo: Cerrado<br><br>\n          <em style=\"color:#64748b;font-size:0.88em;\">Consulta nuestro Instagram para horarios de festivos.<\/em>\n        <\/div>\n      <\/div>\n    <\/div>\n  <\/section>\n\n  <div class=\"kstory-contact-footer\">\n    <strong>KSTORY Espa\u00f1a<\/strong> \u2014 Tu hogar del K-POP en Espa\u00f1a desde 2022.<br>\n    S\u00edguenos en <a href=\"https:\/\/www.instagram.com\/k.story.espana\" target=\"_blank\" rel=\"noopener\" style=\"color:#E1306C;font-weight:700;\">@k.story.espana<\/a> para ver novedades, pre-\u00f3rdenes y eventos exclusivos.\n  <\/div>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcec Cont\u00e1ctanos Estamos aqu\u00ed para ayudarte. Escr\u00edbenos por DM de Instagram (recomendado) o por email \u2014 respondemos cada mensaje personalmente. \u2605 M\u00c1S R\u00c1PIDO \ud83d\udcf1 Recomendado DM de Instagram Env\u00edanos un mensaje directo en Instagram \u2014 es la forma m\u00e1s r\u00e1pida de contactarnos y c\u00f3mo la mayor\u00eda de nuestros clientes nos escriben. @k.story.espana \u2192 \u2709\ufe0f Email [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-77556","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/pages\/77556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/comments?post=77556"}],"version-history":[{"count":0,"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/pages\/77556\/revisions"}],"wp:attachment":[{"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/media?parent=77556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}