{"id":77553,"date":"2026-04-24T00:48:49","date_gmt":"2026-04-23T22:48:49","guid":{"rendered":"https:\/\/kstoryespana.com\/?page_id=77553"},"modified":"2026-04-24T00:54:27","modified_gmt":"2026-04-23T22:54:27","slug":"order-tracking","status":"publish","type":"page","link":"https:\/\/kstoryespana.com\/es\/order-tracking\/","title":{"rendered":"Seguimiento de Pedidos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"77553\" class=\"elementor elementor-77553\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-96d4568 e-con-full e-flex e-con e-parent\" data-id=\"96d4568\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e2e23b9 elementor-widget elementor-widget-html\" data-id=\"e2e23b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- ============================================\n     KStory Espa\u00f1a \u2014 Order Tracking (Combined EN + ES)\n     Language auto-switches via html[lang] (TranslatePress)\n     Drop into Elementor HTML widget or WP Page (Code Editor)\n     Requires the global CSS language-switcher snippet\n============================================ -->\n\n<style>\n.kstory-tracking {\n    max-width: 1000px;\n    margin: 0 auto;\n    padding: 60px 24px;\n    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;\n    color: #1a1a2e;\n    line-height: 1.7;\n}\n\n\/* Hero *\/\n.kstory-tracking .kstory-hero {\n    text-align: center;\n    padding: 70px 24px;\n    background: linear-gradient(135deg, #0F0F2E 0%, #1e40af 55%, #0066cc 100%);\n    border-radius: 20px;\n    color: #fff;\n    margin-bottom: 40px;\n    position: relative;\n    overflow: hidden;\n}\n.kstory-tracking .kstory-hero::before {\n    content: '';\n    position: absolute;\n    inset: 0;\n    background:\n        radial-gradient(circle at 20% 30%, rgba(250,204,21,0.18) 0%, transparent 50%),\n        radial-gradient(circle at 80% 70%, rgba(168,85,247,0.22) 0%, transparent 50%);\n    pointer-events: none;\n}\n.kstory-tracking .kstory-badge {\n    display: inline-block;\n    background: rgba(250, 204, 21, 0.18);\n    color: #FACC15;\n    padding: 8px 20px;\n    border-radius: 20px;\n    font-size: 13px;\n    font-weight: 700;\n    letter-spacing: 1.5px;\n    text-transform: uppercase;\n    margin-bottom: 16px;\n    border: 1px solid rgba(250, 204, 21, 0.4);\n    position: relative;\n    z-index: 1;\n}\n.kstory-tracking .kstory-hero h1 {\n    font-size: 48px;\n    font-weight: 900;\n    margin: 0 0 14px;\n    letter-spacing: -1px;\n    position: relative;\n    z-index: 1;\n}\n.kstory-tracking .kstory-hero .kstory-tagline {\n    font-size: 17px;\n    color: #E0E7FF;\n    max-width: 700px;\n    margin: 0 auto;\n    position: relative;\n    z-index: 1;\n}\n\n\/* Big tracking notice *\/\n.kstory-trackbox {\n    background: linear-gradient(135deg, #EFF6FF 0%, #DBEAFE 100%);\n    border: 2px solid #0066cc;\n    border-radius: 16px;\n    padding: 30px 32px;\n    margin-bottom: 40px;\n    display: flex;\n    align-items: center;\n    gap: 22px;\n    flex-wrap: wrap;\n}\n.kstory-trackbox .kstory-track-icon {\n    font-size: 52px;\n    flex-shrink: 0;\n}\n.kstory-trackbox h3 {\n    margin: 0 0 8px;\n    color: #0F0F2E;\n    font-size: 22px;\n    font-weight: 800;\n}\n.kstory-trackbox p {\n    margin: 0;\n    color: #1e3a8a;\n    font-size: 15px;\n    line-height: 1.6;\n}\n.kstory-trackbox strong { color: #0F0F2E; }\n\n\/* Section *\/\n.kstory-tracking .kstory-section {\n    margin-bottom: 48px;\n}\n.kstory-tracking .kstory-section > h2 {\n    font-size: 26px;\n    font-weight: 800;\n    color: #0066cc;\n    margin: 0 0 18px;\n    border-bottom: 3px solid #0066cc;\n    padding-bottom: 8px;\n    display: inline-block;\n}\n.kstory-tracking .kstory-section > p {\n    font-size: 15px;\n    color: #333;\n    margin: 0 0 14px;\n}\n\n\/* Order type cards *\/\n.kstory-types {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(260px, 1fr));\n    gap: 18px;\n    margin-top: 24px;\n}\n.kstory-type {\n    border-radius: 14px;\n    padding: 24px 22px;\n    position: relative;\n    overflow: hidden;\n    color: #fff;\n}\n.kstory-type.kstory-type-es {\n    background: linear-gradient(135deg, #10B981 0%, #059669 100%);\n}\n.kstory-type.kstory-type-kr {\n    background: linear-gradient(135deg, #F59E0B 0%, #D97706 100%);\n}\n.kstory-type.kstory-type-pre {\n    background: linear-gradient(135deg, #A855F7 0%, #6B21A8 100%);\n}\n.kstory-type .kstory-type-flag {\n    font-size: 28px;\n    margin-bottom: 8px;\n    display: block;\n}\n.kstory-type h4 {\n    font-size: 18px;\n    font-weight: 800;\n    margin: 0 0 8px;\n}\n.kstory-type .kstory-type-time {\n    background: rgba(255,255,255,0.2);\n    border: 1px solid rgba(255,255,255,0.35);\n    padding: 4px 12px;\n    border-radius: 16px;\n    font-size: 12px;\n    font-weight: 800;\n    letter-spacing: 0.5px;\n    display: inline-block;\n    margin-bottom: 10px;\n}\n.kstory-type p {\n    margin: 0;\n    font-size: 14px;\n    line-height: 1.55;\n    color: rgba(255,255,255,0.95);\n}\n\n\/* Journey flow (5 steps) *\/\n.kstory-journey {\n    position: relative;\n    margin-top: 28px;\n}\n.kstory-journey-item {\n    position: relative;\n    padding: 22px 26px 22px 88px;\n    background: #fff;\n    border: 1px solid #E2E8F0;\n    border-radius: 14px;\n    margin-bottom: 16px;\n    box-shadow: 0 2px 10px rgba(15, 15, 46, 0.05);\n    transition: transform 0.2s ease;\n}\n.kstory-journey-item:hover {\n    transform: translateX(4px);\n    box-shadow: 0 6px 20px rgba(0, 102, 204, 0.12);\n}\n.kstory-journey-item.kstory-j-notrack {\n    background: #FFF7ED;\n    border-color: #FB923C;\n}\n.kstory-journey-item.kstory-j-trackon {\n    background: linear-gradient(135deg, #ECFDF5 0%, #D1FAE5 100%);\n    border-color: #10B981;\n}\n.kstory-journey-item .kstory-j-num {\n    position: absolute;\n    left: 20px;\n    top: 50%;\n    transform: translateY(-50%);\n    width: 52px;\n    height: 52px;\n    border-radius: 50%;\n    background: linear-gradient(135deg, #0066cc 0%, #1e40af 100%);\n    color: #fff;\n    font-size: 20px;\n    font-weight: 900;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    box-shadow: 0 4px 12px rgba(0, 102, 204, 0.35);\n}\n.kstory-journey-item.kstory-j-notrack .kstory-j-num {\n    background: linear-gradient(135deg, #FB923C 0%, #EA580C 100%);\n    box-shadow: 0 4px 12px rgba(234, 88, 12, 0.35);\n}\n.kstory-journey-item.kstory-j-trackon .kstory-j-num {\n    background: linear-gradient(135deg, #10B981 0%, #059669 100%);\n    box-shadow: 0 4px 12px rgba(16, 185, 129, 0.35);\n}\n.kstory-journey-item h4 {\n    margin: 0 0 6px;\n    font-size: 16px;\n    font-weight: 800;\n    color: #0F0F2E;\n    display: flex;\n    align-items: center;\n    gap: 8px;\n    flex-wrap: wrap;\n}\n.kstory-journey-item h4 .kstory-tag {\n    padding: 2px 10px;\n    border-radius: 12px;\n    font-size: 12px;\n    font-weight: 800;\n    letter-spacing: 0.5px;\n}\n.kstory-journey-item h4 .kstory-tag-no {\n    background: #FB923C;\n    color: #fff;\n}\n.kstory-journey-item h4 .kstory-tag-yes {\n    background: #10B981;\n    color: #fff;\n}\n.kstory-journey-item h4 .kstory-tag-days {\n    background: #FACC15;\n    color: #78350F;\n}\n.kstory-journey-item p {\n    margin: 0;\n    font-size: 14px;\n    color: #475569;\n    line-height: 1.6;\n}\n\n\/* Email notice *\/\n.kstory-email {\n    background: linear-gradient(135deg, #ECFDF5 0%, #D1FAE5 100%);\n    border: 2px solid #10B981;\n    border-radius: 14px;\n    padding: 26px 28px;\n    margin-top: 22px;\n    display: flex;\n    gap: 18px;\n    align-items: flex-start;\n}\n.kstory-email .kstory-email-icon {\n    font-size: 38px;\n    flex-shrink: 0;\n}\n.kstory-email h4 {\n    margin: 0 0 8px;\n    color: #065F46;\n    font-size: 17px;\n    font-weight: 800;\n}\n.kstory-email p {\n    margin: 0 0 10px;\n    color: #064E3B;\n    font-size: 14.5px;\n}\n.kstory-email p:last-child { margin-bottom: 0; }\n.kstory-email strong { color: #065F46; }\n\n\/* Release date emphasis *\/\n.kstory-release {\n    background: linear-gradient(135deg, #FDF4FF 0%, #FAE8FF 100%);\n    border: 3px solid #A855F7;\n    border-radius: 16px;\n    padding: 32px 32px 28px;\n    margin-top: 24px;\n    position: relative;\n    box-shadow: 0 8px 28px rgba(168, 85, 247, 0.2);\n}\n.kstory-release .kstory-rel-label {\n    position: absolute;\n    top: -16px;\n    left: 24px;\n    background: #A855F7;\n    color: #fff;\n    padding: 6px 18px;\n    border-radius: 20px;\n    font-size: 12px;\n    font-weight: 800;\n    letter-spacing: 1.5px;\n    text-transform: uppercase;\n}\n.kstory-release h3 {\n    font-size: 22px;\n    font-weight: 800;\n    color: #6B21A8;\n    margin: 8px 0 14px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n}\n.kstory-release p {\n    color: #581C87;\n    font-size: 15px;\n    margin: 0 0 12px;\n}\n.kstory-release .kstory-rel-formula {\n    background: #fff;\n    border: 2px dashed #A855F7;\n    border-radius: 12px;\n    padding: 16px 20px;\n    margin: 16px 0;\n    text-align: center;\n    font-size: 16px;\n    font-weight: 700;\n    color: #6B21A8;\n}\n.kstory-release .kstory-rel-formula strong {\n    background: #A855F7;\n    color: #fff;\n    padding: 2px 10px;\n    border-radius: 8px;\n    margin: 0 4px;\n}\n.kstory-release .kstory-rel-steps {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\n    gap: 12px;\n    margin-top: 18px;\n}\n.kstory-release .kstory-rel-step {\n    background: rgba(255,255,255,0.7);\n    border: 1px solid #C084FC;\n    border-radius: 10px;\n    padding: 14px 16px;\n    font-size: 14px;\n    color: #581C87;\n}\n.kstory-release .kstory-rel-step strong {\n    color: #6B21A8;\n    display: block;\n    margin-bottom: 4px;\n}\n\n\/* FAQ style (no-tracking) *\/\n.kstory-faq {\n    margin-top: 22px;\n}\n.kstory-faq-item {\n    background: #FFF7ED;\n    border-left: 5px solid #FB923C;\n    border-radius: 10px;\n    padding: 18px 22px;\n    margin-bottom: 14px;\n}\n.kstory-faq-item h4 {\n    margin: 0 0 8px;\n    color: #9A3412;\n    font-size: 16px;\n    font-weight: 800;\n    display: flex;\n    gap: 8px;\n    align-items: center;\n}\n.kstory-faq-item p {\n    margin: 0;\n    color: #7C2D12;\n    font-size: 14.5px;\n    line-height: 1.6;\n}\n.kstory-faq-item strong { color: #9A3412; }\n\n\/* Commitment block *\/\n.kstory-commitment {\n    background: linear-gradient(135deg, #FEF3C7 0%, #FDE68A 100%);\n    border-left: 5px solid #F59E0B;\n    border-radius: 12px;\n    padding: 22px 26px;\n    margin-top: 22px;\n    display: flex;\n    gap: 16px;\n    align-items: flex-start;\n}\n.kstory-commitment .kstory-com-icon {\n    font-size: 32px;\n    flex-shrink: 0;\n}\n.kstory-commitment h4 {\n    margin: 0 0 6px;\n    color: #78350F;\n    font-size: 16px;\n    font-weight: 800;\n}\n.kstory-commitment p {\n    margin: 0;\n    color: #451a03;\n    font-size: 14px;\n}\n\n\/* CTA *\/\n.kstory-cta {\n    background: linear-gradient(135deg, #0066cc 0%, #1e40af 100%);\n    color: #fff;\n    border-radius: 14px;\n    padding: 36px 32px;\n    text-align: center;\n    margin-top: 40px;\n}\n.kstory-cta h3 {\n    font-size: 22px;\n    font-weight: 800;\n    margin: 0 0 10px;\n}\n.kstory-cta p {\n    font-size: 15px;\n    margin: 0 0 20px;\n    opacity: 0.95;\n}\n.kstory-cta a {\n    display: inline-block;\n    background: #FACC15;\n    color: #0f0f2e !important;\n    padding: 12px 32px;\n    border-radius: 8px;\n    font-weight: 800;\n    text-decoration: none;\n    transition: transform 0.2s ease;\n}\n.kstory-cta a:hover { transform: translateY(-2px); }\n\n\/* Customs inspection warning (orange\/yellow) *\/\n.kstory-inspect {\n    background: linear-gradient(135deg, #FEF3C7 0%, #FDE68A 100%);\n    border: 3px solid #F59E0B;\n    border-radius: 16px;\n    padding: 32px 32px 28px;\n    margin-bottom: 22px;\n    position: relative;\n    box-shadow: 0 8px 28px rgba(245, 158, 11, 0.22);\n}\n.kstory-inspect .kstory-insp-label {\n    position: absolute;\n    top: -16px;\n    left: 24px;\n    background: #F59E0B;\n    color: #fff;\n    padding: 6px 18px;\n    border-radius: 20px;\n    font-size: 12px;\n    font-weight: 800;\n    letter-spacing: 1.5px;\n    text-transform: uppercase;\n}\n.kstory-inspect h3 {\n    font-size: 20px;\n    font-weight: 800;\n    color: #78350F;\n    margin: 8px 0 12px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n}\n.kstory-inspect > p {\n    color: #451a03;\n    font-size: 14.5px;\n    margin: 0 0 14px;\n}\n.kstory-inspect .kstory-insp-delay {\n    background: #78350F;\n    color: #FEF3C7;\n    padding: 16px 20px;\n    border-radius: 10px;\n    display: flex;\n    align-items: center;\n    gap: 12px;\n    font-size: 14.5px;\n}\n.kstory-inspect .kstory-insp-delay strong {\n    color: #FACC15;\n}\n.kstory-inspect .kstory-insp-icon {\n    font-size: 28px;\n    flex-shrink: 0;\n}\n\n\/* Consolidated shipping info block *\/\n.kstory-consolidate {\n    background: linear-gradient(135deg, #EFF6FF 0%, #DBEAFE 100%);\n    border: 2px solid #0066cc;\n    border-radius: 16px;\n    padding: 30px 32px;\n    margin-top: 0;\n    position: relative;\n}\n.kstory-consolidate .kstory-cons-label {\n    position: absolute;\n    top: -16px;\n    left: 24px;\n    background: #0066cc;\n    color: #fff;\n    padding: 6px 18px;\n    border-radius: 20px;\n    font-size: 12px;\n    font-weight: 800;\n    letter-spacing: 1.5px;\n    text-transform: uppercase;\n}\n.kstory-consolidate h3 {\n    font-size: 20px;\n    font-weight: 800;\n    color: #0F0F2E;\n    margin: 8px 0 12px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n}\n.kstory-consolidate > p {\n    color: #1e3a8a;\n    font-size: 14.5px;\n    margin: 0 0 18px;\n}\n.kstory-cons-options {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(240px, 1fr));\n    gap: 14px;\n}\n.kstory-cons-opt {\n    background: #fff;\n    border-radius: 10px;\n    padding: 18px 20px;\n    transition: transform 0.25s ease;\n}\n.kstory-cons-opt:hover { transform: translateY(-3px); }\n.kstory-cons-opt.kstory-cons-default {\n    border: 2px solid #10B981;\n}\n.kstory-cons-opt.kstory-cons-split {\n    border: 2px dashed #FB923C;\n}\n.kstory-cons-opt .kstory-cons-opt-icon {\n    font-size: 28px;\n    display: block;\n    margin-bottom: 8px;\n}\n.kstory-cons-opt h4 {\n    margin: 0 0 6px;\n    font-size: 15px;\n    font-weight: 800;\n}\n.kstory-cons-opt p {\n    margin: 0;\n    font-size: 13.5px;\n    color: #475569;\n    line-height: 1.55;\n}\n.kstory-cons-opt.kstory-cons-default h4 { color: #065F46; }\n.kstory-cons-opt.kstory-cons-split h4 { color: #9A3412; }\n.kstory-cons-opt strong { color: #0F0F2E; }\n\n@media (max-width: 700px) {\n    .kstory-tracking { padding: 32px 16px; }\n    .kstory-tracking .kstory-hero { padding: 50px 20px; }\n    .kstory-tracking .kstory-hero h1 { font-size: 32px; }\n    .kstory-trackbox { flex-direction: column; text-align: center; }\n    .kstory-journey-item { padding: 60px 20px 22px; }\n    .kstory-journey-item .kstory-j-num {\n        position: static;\n        transform: none;\n        margin-bottom: 10px;\n    }\n    .kstory-release { padding: 28px 20px 22px; }\n    .kstory-release h3 { font-size: 18px; }\n}\n<\/style>\n\n<!-- ===================== ENGLISH ===================== -->\n<div class=\"kstory-tracking kstory-lang-en\">\n\n    <!-- HERO -->\n    <div class=\"kstory-hero\">\n        <span class=\"kstory-badge\">Order Tracking<\/span>\n        <h1>Order Tracking Guide<\/h1>\n        <p class=\"kstory-tagline\">\n            Understand how your K-POP order travels from Korea to your door \u2014 and exactly\n            when you'll receive your tracking code.\n        <\/p>\n    <\/div>\n\n    <!-- KEY TRACKING NOTICE -->\n    <div class=\"kstory-trackbox\">\n        <div class=\"kstory-track-icon\">\ud83d\udce6<\/div>\n        <div>\n            <h3>Tracking code is sent only for the Spanish domestic delivery<\/h3>\n            <p>You'll receive an <strong>automatic email with your tracking code<\/strong> the moment your order ships from our M\u00e1laga center. <strong>No tracking code is issued for the Korea \u2192 Spain international leg<\/strong> \u2014 this is normal and expected.<\/p>\n        <\/div>\n    <\/div>\n\n    <!-- ORDER TYPES -->\n    <section class=\"kstory-section\">\n        <h2>Which type of order is yours?<\/h2>\n        <p>Delivery timing depends on the product type. Here are the three categories:<\/p>\n\n        <div class=\"kstory-types\">\n            <div class=\"kstory-type kstory-type-es\">\n                <span class=\"kstory-type-flag\">\ud83c\uddea\ud83c\uddf8<\/span>\n                <h4>Stock in Spain<\/h4>\n                <span class=\"kstory-type-time\">\u26a1 2\u20135 business days<\/span>\n                <p>Already in our M\u00e1laga warehouse. Ships immediately after payment confirmation. Tracking code sent by email when dispatched.<\/p>\n            <\/div>\n            <div class=\"kstory-type kstory-type-kr\">\n                <span class=\"kstory-type-flag\">\ud83c\uddf0\ud83c\uddf7<\/span>\n                <h4>Stock in Korea<\/h4>\n                <span class=\"kstory-type-time\">\u2708\ufe0f 10\u201315 days<\/span>\n                <p>Ships from Korea to Spain (10\u201315 days transit). No tracking code for this international leg. Once it arrives in M\u00e1laga, you'll receive an email with your domestic tracking code.<\/p>\n            <\/div>\n            <div class=\"kstory-type kstory-type-pre\">\n                <span class=\"kstory-type-flag\">\ud83c\udfa4<\/span>\n                <h4>Pre-Order<\/h4>\n                <span class=\"kstory-type-time\">\ud83d\udcc5 Release + 10\u201315 days<\/span>\n                <p>Shipped from Korea <strong>after<\/strong> the official Korean release date. Expected arrival in Spain 10\u201315 days later. Tracking code sent when it ships from M\u00e1laga.<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- JOURNEY -->\n    <section class=\"kstory-section\">\n        <h2>The journey of your order<\/h2>\n        <p>Here's exactly what happens from the moment you place a Korea-based or pre-order until the package is in your hands:<\/p>\n\n        <div class=\"kstory-journey\">\n            <div class=\"kstory-journey-item\">\n                <div class=\"kstory-j-num\">1<\/div>\n                <h4>Order placed &amp; confirmed<\/h4>\n                <p>You place your order on kstoryespana.com and we confirm payment. For pre-orders, we register the reservation with our Korean partners immediately.<\/p>\n            <\/div>\n\n            <div class=\"kstory-journey-item kstory-j-notrack\">\n                <div class=\"kstory-j-num\">2<\/div>\n                <h4>International shipment Korea \u2192 Spain <span class=\"kstory-tag kstory-tag-no\">No tracking<\/span><\/h4>\n                <p>Ships via our logistics partners from Korea to Spain \u2014 takes <strong>10\u201315 days<\/strong> including customs clearance. During this leg, <strong>no tracking code is provided<\/strong>. This is a consolidated freight shipment, not an individual parcel service.<\/p>\n            <\/div>\n\n            <div class=\"kstory-journey-item\">\n                <div class=\"kstory-j-num\">3<\/div>\n                <h4>Arrival at KStory Espa\u00f1a (M\u00e1laga) <span class=\"kstory-tag kstory-tag-days\">~1 day<\/span><\/h4>\n                <p>Once cleared through Spanish customs, your product arrives at our M\u00e1laga center. We re-inspect and prepare your package for local dispatch.<\/p>\n            <\/div>\n\n            <div class=\"kstory-journey-item kstory-j-trackon\">\n                <div class=\"kstory-j-num\">4<\/div>\n                <h4>Dispatched from M\u00e1laga <span class=\"kstory-tag kstory-tag-yes\">Tracking sent<\/span><\/h4>\n                <p>The moment your package ships, an <strong>automatic email with your tracking code<\/strong> is sent to the address on your order. From here you can follow it step by step.<\/p>\n            <\/div>\n\n            <div class=\"kstory-journey-item\">\n                <div class=\"kstory-j-num\">5<\/div>\n                <h4>Delivered <span class=\"kstory-tag kstory-tag-days\">2\u20133 days<\/span><\/h4>\n                <p>National delivery across Spain typically takes 2\u20133 business days after dispatch. You'll see every step on the tracking page provided in your email.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"kstory-email\">\n            <div class=\"kstory-email-icon\">\u2709\ufe0f<\/div>\n            <div>\n                <h4>Didn't receive the tracking email?<\/h4>\n                <p>Check your <strong>spam \/ promotions folder<\/strong> first. The email sender is our courier system, so some providers misclassify it.<\/p>\n                <p>If you still can't find it, email us at <strong>info@kstoryespana.es<\/strong> with your order number and we'll resend the tracking code right away.<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- PRE-ORDER RELEASE DATE -->\n    <section class=\"kstory-section\">\n        <h2>Pre-Orders: the release date is the starting point<\/h2>\n        <p>If your order is a pre-order, the countdown to delivery <strong>does not start when you pay<\/strong> \u2014 it starts on the Korean release date.<\/p>\n\n        <div class=\"kstory-release\">\n            <span class=\"kstory-rel-label\">\ud83d\udcc5 Very Important<\/span>\n            <h3>\u26a0\ufe0f Always check the release date in the product description<\/h3>\n            <p>Every pre-order product has an <strong>official release date<\/strong> listed in its detail page. This date refers to the <strong>official release in Korea<\/strong>, NOT the date you'll receive it in Spain.<\/p>\n\n            <div class=\"kstory-rel-formula\">\n                <strong>Korean release date<\/strong> + <strong>10\u201315 days<\/strong> = Arrival at KStory Espa\u00f1a\n            <\/div>\n\n            <div class=\"kstory-rel-steps\">\n                <div class=\"kstory-rel-step\">\n                    <strong>Step 1<\/strong>\n                    Check the <em>\"Release date\"<\/em> in the product description before ordering.\n                <\/div>\n                <div class=\"kstory-rel-step\">\n                    <strong>Step 2<\/strong>\n                    After that date, the album ships from Korea to Spain (10\u201315 days transit).\n                <\/div>\n                <div class=\"kstory-rel-step\">\n                    <strong>Step 3<\/strong>\n                    On arrival in M\u00e1laga, we dispatch it and send your tracking email.\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"kstory-commitment\">\n            <div class=\"kstory-com-icon\">\ud83c\udfaf<\/div>\n            <div>\n                <h4>Our ongoing commitment<\/h4>\n                <p>We continuously work to give you <strong>more accurate delivery schedules<\/strong>. As our logistics improve and more real-time data becomes available, we'll keep refining the timing estimates shown on product pages.<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- SPECIAL CASES -->\n    <section class=\"kstory-section\">\n        <h2>Special cases to know about<\/h2>\n\n        <!-- Random customs inspection -->\n        <div class=\"kstory-inspect\">\n            <span class=\"kstory-insp-label\">\ud83c\udfb2 Random event<\/span>\n            <h3>\ud83d\udec3 Random Spanish customs inspection<\/h3>\n            <p>Occasionally, Spanish customs performs <strong>random inspections<\/strong> on incoming international shipments. This is entirely outside our control \u2014 no forwarder can predict or prevent it.<\/p>\n            <div class=\"kstory-insp-delay\">\n                <span class=\"kstory-insp-icon\">\u23f0<\/span>\n                <div>\n                    <strong>If your shipment is selected for inspection<\/strong>, delivery can be delayed by an <strong>additional 1\u20133 weeks<\/strong> on top of the normal timeline. We'll keep you informed if this happens to your order.\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <!-- Consolidated shipping for mixed orders -->\n        <div class=\"kstory-consolidate\">\n            <span class=\"kstory-cons-label\">\ud83d\udce6 Multi-item orders<\/span>\n            <h3>\ud83d\udd17 Mixing different product types in one order?<\/h3>\n            <p>If your order combines <strong>Stock in Spain<\/strong>, <strong>Stock in Korea<\/strong>, and\/or <strong>Pre-Order<\/strong> items, we ship everything together in a <strong>single consolidated shipment<\/strong> once all products have arrived at our M\u00e1laga center.<\/p>\n\n            <div class=\"kstory-cons-options\">\n                <div class=\"kstory-cons-opt kstory-cons-default\">\n                    <span class=\"kstory-cons-opt-icon\">\u2705<\/span>\n                    <h4>Default \u2014 one consolidated shipment<\/h4>\n                    <p>We wait for the slowest item (usually a Pre-Order) to arrive, then dispatch everything together. <strong>You receive one tracking code for the full order.<\/strong><\/p>\n                <\/div>\n                <div class=\"kstory-cons-opt kstory-cons-split\">\n                    <span class=\"kstory-cons-opt-icon\">\ud83d\ude9a<\/span>\n                    <h4>Optional \u2014 separate shipments<\/h4>\n                    <p>Want your in-stock items faster? You can request <strong>separate shipments by paying additional shipping fees<\/strong>. Email us at <strong>info@kstoryespana.es<\/strong> with your order number to arrange it.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- FAQ \/ NO TRACKING EXPLAINED -->\n    <section class=\"kstory-section\">\n        <h2>Why no tracking for the Korea \u2192 Spain leg?<\/h2>\n\n        <div class=\"kstory-faq\">\n            <div class=\"kstory-faq-item\">\n                <h4>\ud83d\udce6 Consolidated freight, not individual parcels<\/h4>\n                <p>Korea \u2192 Spain shipments are <strong>grouped freight movements<\/strong>, not individual courier parcels. This is how we keep your prices competitive and ensure customs\/tax clearance is handled correctly \u2014 but it means there's no per-order tracking number during this leg.<\/p>\n            <\/div>\n\n            <div class=\"kstory-faq-item\">\n                <h4>\ud83d\udd12 Everything becomes trackable from M\u00e1laga<\/h4>\n                <p>The moment your package enters Spanish domestic delivery, it receives an <strong>individual tracking number<\/strong>. You'll see every step from dispatch to doorstep.<\/p>\n            <\/div>\n\n            <div class=\"kstory-faq-item\">\n                <h4>\u23f1\ufe0f What if the 10\u201315 day window has passed?<\/h4>\n                <p>If more than 15 business days have passed since the <strong>Korean release date<\/strong> (for pre-orders) or your order confirmation (for Stock in Korea) and you haven't received a tracking email yet, contact us and we'll check your order status.<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- CTA -->\n    <div class=\"kstory-cta\">\n        <h3>Need help with your order?<\/h3>\n        <p>Email us with your order number \u2014 we'll check the status and resend your tracking code if needed.<\/p>\n        <a href=\"mailto:info@kstoryespana.es\">Contact info@kstoryespana.es \u2192<\/a>\n    <\/div>\n\n<\/div>\n\n<!-- ===================== ESPA\u00d1OL ===================== -->\n<div class=\"kstory-tracking kstory-lang-es\">\n\n    <!-- HERO -->\n    <div class=\"kstory-hero\">\n        <span class=\"kstory-badge\">Seguimiento del Pedido<\/span>\n        <h1>Gu\u00eda de Seguimiento del Pedido<\/h1>\n        <p class=\"kstory-tagline\">\n            Entiende c\u00f3mo viaja tu pedido K-POP desde Corea hasta tu puerta \u2014 y cu\u00e1ndo\n            exactamente recibir\u00e1s tu c\u00f3digo de seguimiento.\n        <\/p>\n    <\/div>\n\n    <!-- AVISO CLAVE DE TRACKING -->\n    <div class=\"kstory-trackbox\">\n        <div class=\"kstory-track-icon\">\ud83d\udce6<\/div>\n        <div>\n            <h3>El c\u00f3digo de seguimiento solo se env\u00eda para la entrega nacional en Espa\u00f1a<\/h3>\n            <p>Recibir\u00e1s un <strong>email autom\u00e1tico con tu c\u00f3digo de seguimiento<\/strong> en cuanto tu pedido salga de nuestro centro de M\u00e1laga. <strong>No se emite c\u00f3digo de seguimiento para el tramo internacional Corea \u2192 Espa\u00f1a<\/strong> \u2014 esto es normal y esperado.<\/p>\n        <\/div>\n    <\/div>\n\n    <!-- TIPOS DE PEDIDO -->\n    <section class=\"kstory-section\">\n        <h2>\u00bfQu\u00e9 tipo de pedido es el tuyo?<\/h2>\n        <p>El tiempo de entrega depende del tipo de producto. Hay tres categor\u00edas:<\/p>\n\n        <div class=\"kstory-types\">\n            <div class=\"kstory-type kstory-type-es\">\n                <span class=\"kstory-type-flag\">\ud83c\uddea\ud83c\uddf8<\/span>\n                <h4>Stock en Espa\u00f1a<\/h4>\n                <span class=\"kstory-type-time\">\u26a1 2\u20135 d\u00edas h\u00e1biles<\/span>\n                <p>Ya est\u00e1 en nuestro almac\u00e9n de M\u00e1laga. Se env\u00eda inmediatamente tras confirmar el pago. C\u00f3digo de seguimiento por email al despachar.<\/p>\n            <\/div>\n            <div class=\"kstory-type kstory-type-kr\">\n                <span class=\"kstory-type-flag\">\ud83c\uddf0\ud83c\uddf7<\/span>\n                <h4>Stock en Corea<\/h4>\n                <span class=\"kstory-type-time\">\u2708\ufe0f 10\u201315 d\u00edas<\/span>\n                <p>Se env\u00eda de Corea a Espa\u00f1a (10\u201315 d\u00edas en tr\u00e1nsito). Sin c\u00f3digo de seguimiento en este tramo internacional. Al llegar a M\u00e1laga, recibir\u00e1s un email con el c\u00f3digo de seguimiento nacional.<\/p>\n            <\/div>\n            <div class=\"kstory-type kstory-type-pre\">\n                <span class=\"kstory-type-flag\">\ud83c\udfa4<\/span>\n                <h4>Pre-Orden<\/h4>\n                <span class=\"kstory-type-time\">\ud83d\udcc5 Lanzamiento + 10\u201315 d\u00edas<\/span>\n                <p>Se env\u00eda desde Corea <strong>despu\u00e9s<\/strong> de la fecha oficial de lanzamiento en Corea. Llegada estimada a Espa\u00f1a 10\u201315 d\u00edas despu\u00e9s. C\u00f3digo de seguimiento enviado al despachar desde M\u00e1laga.<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- RECORRIDO -->\n    <section class=\"kstory-section\">\n        <h2>El recorrido de tu pedido<\/h2>\n        <p>Esto es exactamente lo que ocurre desde que haces un pedido con stock en Corea o pre-orden hasta que el paquete est\u00e1 en tus manos:<\/p>\n\n        <div class=\"kstory-journey\">\n            <div class=\"kstory-journey-item\">\n                <div class=\"kstory-j-num\">1<\/div>\n                <h4>Pedido realizado y confirmado<\/h4>\n                <p>Haces tu pedido en kstoryespana.com y confirmamos el pago. Para pre-\u00f3rdenes, registramos la reserva con nuestros socios coreanos de inmediato.<\/p>\n            <\/div>\n\n            <div class=\"kstory-journey-item kstory-j-notrack\">\n                <div class=\"kstory-j-num\">2<\/div>\n                <h4>Env\u00edo internacional Corea \u2192 Espa\u00f1a <span class=\"kstory-tag kstory-tag-no\">Sin tracking<\/span><\/h4>\n                <p>Se env\u00eda mediante nuestros socios log\u00edsticos de Corea a Espa\u00f1a \u2014 demora <strong>10\u201315 d\u00edas<\/strong> incluyendo los tr\u00e1mites aduaneros. Durante este tramo, <strong>no se proporciona c\u00f3digo de seguimiento<\/strong>. Es un env\u00edo de carga consolidada, no un servicio de paqueter\u00eda individual.<\/p>\n            <\/div>\n\n            <div class=\"kstory-journey-item\">\n                <div class=\"kstory-j-num\">3<\/div>\n                <h4>Llegada a KStory Espa\u00f1a (M\u00e1laga) <span class=\"kstory-tag kstory-tag-days\">~1 d\u00eda<\/span><\/h4>\n                <p>Tras pasar la aduana espa\u00f1ola, tu producto llega a nuestro centro de M\u00e1laga. Lo re-inspeccionamos y preparamos tu paquete para el env\u00edo nacional.<\/p>\n            <\/div>\n\n            <div class=\"kstory-journey-item kstory-j-trackon\">\n                <div class=\"kstory-j-num\">4<\/div>\n                <h4>Despachado desde M\u00e1laga <span class=\"kstory-tag kstory-tag-yes\">Tracking enviado<\/span><\/h4>\n                <p>En cuanto tu paquete se env\u00eda, se te remite un <strong>email autom\u00e1tico con tu c\u00f3digo de seguimiento<\/strong> a la direcci\u00f3n de tu pedido. Desde aqu\u00ed puedes seguirlo paso a paso.<\/p>\n            <\/div>\n\n            <div class=\"kstory-journey-item\">\n                <div class=\"kstory-j-num\">5<\/div>\n                <h4>Entregado <span class=\"kstory-tag kstory-tag-days\">2\u20133 d\u00edas<\/span><\/h4>\n                <p>La entrega nacional en Espa\u00f1a suele tardar 2\u20133 d\u00edas h\u00e1biles tras el despacho. Ver\u00e1s cada paso en la p\u00e1gina de seguimiento que te enviamos por email.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"kstory-email\">\n            <div class=\"kstory-email-icon\">\u2709\ufe0f<\/div>\n            <div>\n                <h4>\u00bfNo has recibido el email de seguimiento?<\/h4>\n                <p>Revisa primero tu carpeta de <strong>spam \/ promociones<\/strong>. El remitente es nuestro sistema de mensajer\u00eda, y algunos proveedores lo clasifican mal.<\/p>\n                <p>Si a\u00fan no lo encuentras, escr\u00edbenos a <strong>info@kstoryespana.es<\/strong> con tu n\u00famero de pedido y te reenviaremos el c\u00f3digo de seguimiento al momento.<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- FECHA DE LANZAMIENTO PARA PRE-ORDEN -->\n    <section class=\"kstory-section\">\n        <h2>Pre-\u00d3rdenes: la fecha de lanzamiento es el punto de partida<\/h2>\n        <p>Si tu pedido es una pre-orden, la cuenta atr\u00e1s hacia la entrega <strong>no comienza cuando pagas<\/strong> \u2014 empieza en la fecha de lanzamiento coreana.<\/p>\n\n        <div class=\"kstory-release\">\n            <span class=\"kstory-rel-label\">\ud83d\udcc5 Muy Importante<\/span>\n            <h3>\u26a0\ufe0f Consulta siempre la fecha de lanzamiento en la descripci\u00f3n del producto<\/h3>\n            <p>Cada producto de pre-orden tiene una <strong>fecha oficial de lanzamiento (release date)<\/strong> indicada en su p\u00e1gina de detalle. Esta fecha se refiere al <strong>lanzamiento oficial en Corea<\/strong>, NO a la fecha en que lo recibir\u00e1s en Espa\u00f1a.<\/p>\n\n            <div class=\"kstory-rel-formula\">\n                <strong>Fecha de lanzamiento en Corea<\/strong> + <strong>10\u201315 d\u00edas<\/strong> = Llegada a KStory Espa\u00f1a\n            <\/div>\n\n            <div class=\"kstory-rel-steps\">\n                <div class=\"kstory-rel-step\">\n                    <strong>Paso 1<\/strong>\n                    Consulta la <em>\"Release date\"<\/em> en la descripci\u00f3n del producto antes de ordenar.\n                <\/div>\n                <div class=\"kstory-rel-step\">\n                    <strong>Paso 2<\/strong>\n                    Tras esa fecha, el \u00e1lbum se env\u00eda de Corea a Espa\u00f1a (10\u201315 d\u00edas en tr\u00e1nsito).\n                <\/div>\n                <div class=\"kstory-rel-step\">\n                    <strong>Paso 3<\/strong>\n                    Al llegar a M\u00e1laga, lo despachamos y te enviamos el email de seguimiento.\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <div class=\"kstory-commitment\">\n            <div class=\"kstory-com-icon\">\ud83c\udfaf<\/div>\n            <div>\n                <h4>Nuestro compromiso continuo<\/h4>\n                <p>Trabajamos continuamente para ofrecerte <strong>fechas de entrega cada vez m\u00e1s precisas<\/strong>. A medida que nuestra log\u00edstica mejora y disponemos de m\u00e1s datos en tiempo real, seguiremos afinando las estimaciones que mostramos en las p\u00e1ginas de producto.<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- CASOS ESPECIALES -->\n    <section class=\"kstory-section\">\n        <h2>Casos especiales que debes conocer<\/h2>\n\n        <!-- Inspecci\u00f3n aleatoria de aduanas -->\n        <div class=\"kstory-inspect\">\n            <span class=\"kstory-insp-label\">\ud83c\udfb2 Evento aleatorio<\/span>\n            <h3>\ud83d\udec3 Inspecci\u00f3n aleatoria de la aduana espa\u00f1ola<\/h3>\n            <p>Ocasionalmente, la aduana espa\u00f1ola realiza <strong>inspecciones aleatorias<\/strong> a los env\u00edos internacionales entrantes. Esto est\u00e1 completamente fuera de nuestro control \u2014 ning\u00fan operador log\u00edstico puede predecirlo ni evitarlo.<\/p>\n            <div class=\"kstory-insp-delay\">\n                <span class=\"kstory-insp-icon\">\u23f0<\/span>\n                <div>\n                    <strong>Si tu env\u00edo es seleccionado para inspecci\u00f3n<\/strong>, la entrega puede retrasarse <strong>1\u20133 semanas adicionales<\/strong> sobre el plazo normal. Te mantendremos informado si esto ocurre con tu pedido.\n                <\/div>\n            <\/div>\n        <\/div>\n\n        <!-- Env\u00edo consolidado para pedidos mixtos -->\n        <div class=\"kstory-consolidate\">\n            <span class=\"kstory-cons-label\">\ud83d\udce6 Pedidos mixtos<\/span>\n            <h3>\ud83d\udd17 \u00bfCombinas diferentes tipos de producto en un mismo pedido?<\/h3>\n            <p>Si tu pedido combina art\u00edculos de <strong>Stock en Espa\u00f1a<\/strong>, <strong>Stock en Corea<\/strong> y\/o <strong>Pre-Orden<\/strong>, enviamos todo junto en un <strong>\u00fanico env\u00edo consolidado<\/strong> una vez que todos los productos hayan llegado a nuestro centro de M\u00e1laga.<\/p>\n\n            <div class=\"kstory-cons-options\">\n                <div class=\"kstory-cons-opt kstory-cons-default\">\n                    <span class=\"kstory-cons-opt-icon\">\u2705<\/span>\n                    <h4>Por defecto \u2014 un \u00fanico env\u00edo consolidado<\/h4>\n                    <p>Esperamos a que llegue el art\u00edculo m\u00e1s lento (normalmente una Pre-Orden) y despachamos todo junto. <strong>Recibes un solo c\u00f3digo de seguimiento para el pedido completo.<\/strong><\/p>\n                <\/div>\n                <div class=\"kstory-cons-opt kstory-cons-split\">\n                    <span class=\"kstory-cons-opt-icon\">\ud83d\ude9a<\/span>\n                    <h4>Opcional \u2014 env\u00edos por separado<\/h4>\n                    <p>\u00bfQuieres recibir antes los art\u00edculos en stock? Puedes solicitar <strong>env\u00edos por separado pagando gastos de env\u00edo adicionales<\/strong>. Escr\u00edbenos a <strong>info@kstoryespana.es<\/strong> con tu n\u00famero de pedido para gestionarlo.<\/p>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- FAQ \/ POR QU\u00c9 NO HAY TRACKING -->\n    <section class=\"kstory-section\">\n        <h2>\u00bfPor qu\u00e9 no hay tracking en el tramo Corea \u2192 Espa\u00f1a?<\/h2>\n\n        <div class=\"kstory-faq\">\n            <div class=\"kstory-faq-item\">\n                <h4>\ud83d\udce6 Carga consolidada, no paquetes individuales<\/h4>\n                <p>Los env\u00edos Corea \u2192 Espa\u00f1a son <strong>movimientos de carga agrupada<\/strong>, no paquetes individuales de mensajer\u00eda. As\u00ed mantenemos los precios competitivos y gestionamos correctamente los tr\u00e1mites aduaneros \u2014 pero significa que no hay un n\u00famero de seguimiento por pedido durante este tramo.<\/p>\n            <\/div>\n\n            <div class=\"kstory-faq-item\">\n                <h4>\ud83d\udd12 Todo es rastreable desde M\u00e1laga<\/h4>\n                <p>En cuanto tu paquete entra en la mensajer\u00eda nacional espa\u00f1ola, recibe un <strong>n\u00famero de seguimiento individual<\/strong>. Ver\u00e1s cada paso desde el despacho hasta tu puerta.<\/p>\n            <\/div>\n\n            <div class=\"kstory-faq-item\">\n                <h4>\u23f1\ufe0f \u00bfQu\u00e9 pasa si ya pasaron los 10\u201315 d\u00edas?<\/h4>\n                <p>Si han pasado m\u00e1s de 15 d\u00edas h\u00e1biles desde la <strong>fecha de lanzamiento coreana<\/strong> (para pre-\u00f3rdenes) o desde la confirmaci\u00f3n de tu pedido (para Stock en Corea) y a\u00fan no has recibido el email de seguimiento, cont\u00e1ctanos y revisaremos el estado de tu pedido.<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- CTA -->\n    <div class=\"kstory-cta\">\n        <h3>\u00bfNecesitas ayuda con tu pedido?<\/h3>\n        <p>Escr\u00edbenos con tu n\u00famero de pedido \u2014 revisaremos el estado y te reenviaremos el c\u00f3digo de seguimiento si es necesario.<\/p>\n        <a href=\"mailto:info@kstoryespana.es\">Contactar info@kstoryespana.es \u2192<\/a>\n    <\/div>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Order Tracking Order Tracking Guide Understand how your K-POP order travels from Korea to your door \u2014 and exactly when you&#8217;ll receive your tracking code. \ud83d\udce6 Tracking code is sent only for the Spanish domestic delivery You&#8217;ll receive an automatic email with your tracking code the moment your order ships from our M\u00e1laga center. No [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-77553","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/pages\/77553","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/comments?post=77553"}],"version-history":[{"count":0,"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/pages\/77553\/revisions"}],"wp:attachment":[{"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/media?parent=77553"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}