{"id":77551,"date":"2026-04-24T00:26:48","date_gmt":"2026-04-23T22:26:48","guid":{"rendered":"https:\/\/kstoryespana.com\/?page_id=77551"},"modified":"2026-04-24T00:27:30","modified_gmt":"2026-04-23T22:27:30","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/kstoryespana.com\/es\/returns-refunds\/","title":{"rendered":"Devoluciones y reembolsos"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"77551\" class=\"elementor elementor-77551\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-02c50f2 e-con-full e-flex e-con e-parent\" data-id=\"02c50f2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-30c0e34 elementor-widget elementor-widget-html\" data-id=\"30c0e34\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- ============================================\n     KStory Espa\u00f1a \u2014 Returns & Refunds (Combined EN + ES)\n     Language auto-switches via html[lang] (TranslatePress)\n     Drop into Elementor HTML widget or WP Page (Code Editor)\n     Requires the global CSS language-switcher snippet\n============================================ -->\n\n<style>\n.kstory-returns {\n    max-width: 1000px;\n    margin: 0 auto;\n    padding: 60px 24px;\n    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;\n    color: #1a1a2e;\n    line-height: 1.7;\n}\n\n\/* Hero *\/\n.kstory-returns .kstory-hero {\n    text-align: center;\n    padding: 70px 24px;\n    background: linear-gradient(135deg, #0F0F2E 0%, #1e3a8a 60%, #0066cc 100%);\n    border-radius: 20px;\n    color: #fff;\n    margin-bottom: 40px;\n    position: relative;\n    overflow: hidden;\n}\n.kstory-returns .kstory-hero::before {\n    content: '';\n    position: absolute;\n    inset: 0;\n    background:\n        radial-gradient(circle at 15% 20%, rgba(250,204,21,0.18) 0%, transparent 50%),\n        radial-gradient(circle at 85% 80%, rgba(168,85,247,0.20) 0%, transparent 55%);\n    pointer-events: none;\n}\n.kstory-returns .kstory-badge {\n    display: inline-block;\n    background: rgba(250, 204, 21, 0.18);\n    color: #FACC15;\n    padding: 8px 20px;\n    border-radius: 20px;\n    font-size: 13px;\n    font-weight: 700;\n    letter-spacing: 1.5px;\n    text-transform: uppercase;\n    margin-bottom: 16px;\n    border: 1px solid rgba(250, 204, 21, 0.4);\n    position: relative;\n    z-index: 1;\n}\n.kstory-returns .kstory-hero h1 {\n    font-size: 48px;\n    font-weight: 900;\n    margin: 0 0 14px;\n    letter-spacing: -1px;\n    position: relative;\n    z-index: 1;\n}\n.kstory-returns .kstory-hero .kstory-tagline {\n    font-size: 17px;\n    color: #cbd5e1;\n    max-width: 680px;\n    margin: 0 auto;\n    position: relative;\n    z-index: 1;\n}\n\n\/* Guarantee block *\/\n.kstory-guarantee {\n    background: linear-gradient(135deg, #EFF6FF 0%, #DBEAFE 100%);\n    border-left: 6px solid #0066cc;\n    border-radius: 12px;\n    padding: 28px 32px;\n    margin-bottom: 36px;\n    display: flex;\n    align-items: center;\n    gap: 20px;\n}\n.kstory-guarantee .kstory-g-icon {\n    font-size: 42px;\n    flex-shrink: 0;\n}\n.kstory-guarantee h3 {\n    margin: 0 0 6px;\n    color: #0F0F2E;\n    font-size: 20px;\n    font-weight: 800;\n}\n.kstory-guarantee p {\n    margin: 0;\n    color: #1e3a8a;\n    font-size: 15px;\n}\n\n\/* ===================================================\n   UNBOXING VIDEO REQUIREMENT \u2014 hero callout (teal\/navy)\n=================================================== *\/\n.kstory-unboxing {\n    background: linear-gradient(135deg, #0F3A4A 0%, #0E7490 55%, #0F3A4A 100%);\n    color: #fff;\n    border-radius: 18px;\n    padding: 36px 32px;\n    margin-bottom: 40px;\n    text-align: center;\n    box-shadow: 0 12px 40px rgba(14, 116, 144, 0.35);\n    position: relative;\n    overflow: hidden;\n}\n.kstory-unboxing::before {\n    content: '';\n    position: absolute;\n    inset: 0;\n    background:\n        radial-gradient(circle at 10% 20%, rgba(250,204,21,0.18) 0%, transparent 45%),\n        radial-gradient(circle at 90% 80%, rgba(255,255,255,0.08) 0%, transparent 45%);\n    pointer-events: none;\n}\n.kstory-unboxing .kstory-ub-label {\n    display: inline-block;\n    background: #FACC15;\n    color: #0F0F2E;\n    padding: 6px 18px;\n    border-radius: 20px;\n    font-size: 12px;\n    font-weight: 800;\n    letter-spacing: 1.5px;\n    text-transform: uppercase;\n    margin-bottom: 16px;\n    position: relative;\n    z-index: 1;\n}\n.kstory-unboxing .kstory-ub-cam {\n    font-size: 48px;\n    margin-bottom: 8px;\n    display: block;\n    position: relative;\n    z-index: 1;\n}\n.kstory-unboxing h2 {\n    font-size: 30px;\n    font-weight: 900;\n    margin: 0 0 14px;\n    letter-spacing: -0.5px;\n    line-height: 1.2;\n    position: relative;\n    z-index: 1;\n}\n.kstory-unboxing h2 .kstory-ub-accent {\n    background: linear-gradient(135deg, #FACC15 0%, #FDE047 100%);\n    -webkit-background-clip: text;\n    background-clip: text;\n    -webkit-text-fill-color: transparent;\n}\n.kstory-unboxing p {\n    font-size: 15px;\n    margin: 0 auto 10px;\n    max-width: 680px;\n    color: #E0F2FE;\n    position: relative;\n    z-index: 1;\n}\n.kstory-unboxing .kstory-ub-rules {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\n    gap: 14px;\n    margin-top: 24px;\n    text-align: left;\n    position: relative;\n    z-index: 1;\n}\n.kstory-unboxing .kstory-ub-rule {\n    background: rgba(255,255,255,0.08);\n    border: 1px solid rgba(250,204,21,0.3);\n    border-radius: 10px;\n    padding: 14px 16px;\n    font-size: 14px;\n    color: #F0F9FF;\n    display: flex;\n    align-items: flex-start;\n    gap: 10px;\n}\n.kstory-unboxing .kstory-ub-rule .kstory-ub-check {\n    color: #FACC15;\n    font-weight: 900;\n    flex-shrink: 0;\n    font-size: 16px;\n}\n\n\/* ===================================================\n   BOX DAMAGE WARNING \u2014 yellow warning callout\n=================================================== *\/\n.kstory-warning {\n    background: linear-gradient(135deg, #FEF3C7 0%, #FDE68A 100%);\n    border: 3px solid #F59E0B;\n    border-radius: 16px;\n    padding: 32px 32px 28px;\n    margin-bottom: 40px;\n    position: relative;\n    box-shadow: 0 8px 28px rgba(245, 158, 11, 0.25);\n}\n.kstory-warning .kstory-w-label {\n    position: absolute;\n    top: -16px;\n    left: 24px;\n    background: #F59E0B;\n    color: #fff;\n    padding: 6px 18px;\n    border-radius: 20px;\n    font-size: 12px;\n    font-weight: 800;\n    letter-spacing: 1.5px;\n    text-transform: uppercase;\n    display: inline-flex;\n    align-items: center;\n    gap: 6px;\n}\n.kstory-warning h2 {\n    font-size: 22px;\n    font-weight: 800;\n    color: #78350F;\n    margin: 8px 0 14px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n}\n.kstory-warning > p {\n    color: #451a03;\n    font-size: 15px;\n    margin: 0 0 16px;\n}\n.kstory-warning .kstory-w-list {\n    list-style: none;\n    padding: 0;\n    margin: 16px 0 0;\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));\n    gap: 10px;\n}\n.kstory-warning .kstory-w-list li {\n    background: rgba(255,255,255,0.6);\n    border: 1px solid #F59E0B;\n    border-radius: 8px;\n    padding: 10px 14px;\n    font-size: 14px;\n    color: #78350F;\n    display: flex;\n    align-items: flex-start;\n    gap: 8px;\n}\n.kstory-warning .kstory-w-list li::before {\n    content: '\u2715';\n    color: #DC2626;\n    font-weight: 900;\n    flex-shrink: 0;\n}\n.kstory-warning .kstory-w-note {\n    background: #78350F;\n    color: #FEF3C7;\n    padding: 14px 18px;\n    border-radius: 10px;\n    font-size: 14px;\n    margin-top: 18px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n}\n\n\/* Section *\/\n.kstory-returns .kstory-section {\n    margin-bottom: 44px;\n}\n.kstory-returns .kstory-section h2 {\n    font-size: 24px;\n    font-weight: 800;\n    color: #0066cc;\n    margin: 0 0 16px;\n    border-bottom: 3px solid #0066cc;\n    padding-bottom: 8px;\n    display: inline-block;\n}\n.kstory-returns .kstory-section p {\n    font-size: 15px;\n    color: #333;\n    margin: 0 0 12px;\n}\n.kstory-returns .kstory-section strong { color: #0F0F2E; }\n\n\/* Steps *\/\n.kstory-steps {\n    display: grid;\n    grid-template-columns: repeat(auto-fit, minmax(230px, 1fr));\n    gap: 16px;\n    margin-top: 20px;\n}\n.kstory-step {\n    background: #F8FAFC;\n    border: 1px solid #E2E8F0;\n    border-radius: 12px;\n    padding: 20px 20px 22px;\n    position: relative;\n    padding-top: 32px;\n}\n.kstory-step .kstory-step-num {\n    position: absolute;\n    top: -14px;\n    left: 18px;\n    width: 36px;\n    height: 36px;\n    border-radius: 50%;\n    background: linear-gradient(135deg, #0066cc 0%, #1e40af 100%);\n    color: #fff;\n    font-size: 15px;\n    font-weight: 800;\n    display: flex;\n    align-items: center;\n    justify-content: center;\n    box-shadow: 0 4px 12px rgba(0, 102, 204, 0.3);\n}\n.kstory-step h4 {\n    margin: 0 0 6px;\n    font-size: 15px;\n    font-weight: 800;\n    color: #0F0F2E;\n}\n.kstory-step p {\n    margin: 0;\n    font-size: 13px;\n    color: #475569;\n    line-height: 1.55;\n}\n\n\/* Non-returnable list (red theme) *\/\n.kstory-non-returnable {\n    background: #FEF2F2;\n    border-left: 5px solid #991B1B;\n    border-radius: 12px;\n    padding: 24px 28px;\n    margin-top: 20px;\n}\n.kstory-non-returnable h3 {\n    color: #991B1B;\n    font-size: 18px;\n    margin: 0 0 12px;\n    display: flex;\n    align-items: center;\n    gap: 10px;\n}\n.kstory-non-returnable ul {\n    list-style: none;\n    padding: 0;\n    margin: 0;\n}\n.kstory-non-returnable li {\n    padding: 10px 0;\n    border-bottom: 1px solid #FECACA;\n    color: #7F1D1D;\n    font-size: 14px;\n    display: flex;\n    align-items: flex-start;\n    gap: 10px;\n    line-height: 1.5;\n}\n.kstory-non-returnable li:last-child { border-bottom: none; }\n.kstory-non-returnable li::before {\n    content: '\u2715';\n    color: #DC2626;\n    font-weight: 900;\n    flex-shrink: 0;\n    margin-top: 2px;\n}\n\n\/* Shipping cost note *\/\n.kstory-cost {\n    background: #FFF7ED;\n    border: 2px dashed #EA580C;\n    border-radius: 12px;\n    padding: 20px 24px;\n    margin-top: 20px;\n    display: flex;\n    align-items: flex-start;\n    gap: 14px;\n}\n.kstory-cost .kstory-cost-icon {\n    font-size: 30px;\n    flex-shrink: 0;\n}\n.kstory-cost h4 {\n    margin: 0 0 6px;\n    color: #9A3412;\n    font-size: 16px;\n    font-weight: 800;\n}\n.kstory-cost p {\n    margin: 0;\n    color: #7C2D12;\n    font-size: 14px;\n}\n\n\/* Contact CTA *\/\n.kstory-contact {\n    background: linear-gradient(135deg, #0066cc 0%, #1e40af 100%);\n    color: #fff;\n    border-radius: 14px;\n    padding: 36px 32px;\n    text-align: center;\n    margin-top: 40px;\n}\n.kstory-contact h3 {\n    font-size: 22px;\n    font-weight: 800;\n    margin: 0 0 10px;\n}\n.kstory-contact p {\n    font-size: 15px;\n    margin: 0 0 20px;\n    opacity: 0.95;\n}\n.kstory-contact a {\n    display: inline-block;\n    background: #FACC15;\n    color: #0f0f2e !important;\n    padding: 12px 32px;\n    border-radius: 8px;\n    font-weight: 800;\n    text-decoration: none;\n    transition: transform 0.2s ease;\n}\n.kstory-contact a:hover { transform: translateY(-2px); }\n\n@media (max-width: 700px) {\n    .kstory-returns { padding: 32px 16px; }\n    .kstory-returns .kstory-hero { padding: 50px 20px; }\n    .kstory-returns .kstory-hero h1 { font-size: 32px; }\n    .kstory-guarantee { flex-direction: column; text-align: center; }\n    .kstory-unboxing { padding: 28px 20px; }\n    .kstory-unboxing h2 { font-size: 22px; }\n    .kstory-warning { padding: 28px 20px 22px; }\n    .kstory-warning h2 { font-size: 18px; }\n}\n<\/style>\n\n<!-- ===================== ENGLISH ===================== -->\n<div class=\"kstory-returns kstory-lang-en\">\n\n    <!-- HERO -->\n    <div class=\"kstory-hero\">\n        <span class=\"kstory-badge\">Returns & Refunds<\/span>\n        <h1>Returns, Exchanges & Refunds<\/h1>\n        <p class=\"kstory-tagline\">\n            We stand behind every order. Please read this policy carefully \u2014\n            especially the unboxing video requirement \u2014 before requesting a return or exchange.\n        <\/p>\n    <\/div>\n\n    <!-- 100% GUARANTEE -->\n    <div class=\"kstory-guarantee\">\n        <div class=\"kstory-g-icon\">\u2705<\/div>\n        <div>\n            <h3>100% Money-Back or Replacement Guarantee<\/h3>\n            <p>For products with confirmed <strong>interior defects<\/strong> (content damage, missing parts, factory errors), we guarantee a full refund or replacement.<\/p>\n        <\/div>\n    <\/div>\n\n    <!-- UNBOXING VIDEO REQUIREMENT -->\n    <div class=\"kstory-unboxing\">\n        <span class=\"kstory-ub-label\">\u26a0 Mandatory Proof<\/span>\n        <span class=\"kstory-ub-cam\">\ud83c\udfa5<\/span>\n        <h2>NO UNBOXING VIDEO = <span class=\"kstory-ub-accent\">NO RETURN \/ EXCHANGE<\/span><\/h2>\n        <p>\n            To request any return, exchange, or refund, you <strong>MUST<\/strong> provide\n            a continuous unboxing video showing the package being opened for the very first time.\n            This protects both you and us against shipping damage and content disputes.\n        <\/p>\n\n        <div class=\"kstory-ub-rules\">\n            <div class=\"kstory-ub-rule\">\n                <span class=\"kstory-ub-check\">\u2713<\/span>\n                <span>Start filming <strong>before<\/strong> opening the outer shipping box \u2014 the sealed package must be visible.<\/span>\n            <\/div>\n            <div class=\"kstory-ub-rule\">\n                <span class=\"kstory-ub-check\">\u2713<\/span>\n                <span>One single continuous take \u2014 <strong>no cuts, edits, or pauses<\/strong>.<\/span>\n            <\/div>\n            <div class=\"kstory-ub-rule\">\n                <span class=\"kstory-ub-check\">\u2713<\/span>\n                <span>Show the entire product, including photocards, posters, and accessories as they come out.<\/span>\n            <\/div>\n            <div class=\"kstory-ub-rule\">\n                <span class=\"kstory-ub-check\">\u2713<\/span>\n                <span>Good lighting \u2014 defects and missing items must be clearly identifiable.<\/span>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- BOX DAMAGE WARNING -->\n    <div class=\"kstory-warning\">\n        <span class=\"kstory-w-label\">\u26a0 Important Warning<\/span>\n        <h2>\ud83d\udce6 Box scratches & dents are NOT grounds for return or exchange<\/h2>\n        <p>\n            K-POP albums travel a long way \u2014 from Korea to Spain through multiple logistics steps.\n            Minor external damage to the outer box is considered <strong>normal transit wear<\/strong>\n            and is not covered under our return policy.\n        <\/p>\n\n        <ul class=\"kstory-w-list\">\n            <li>Scratches on the album box surface<\/li>\n            <li>Small dents on corners or edges<\/li>\n            <li>Slight bending of box flaps<\/li>\n            <li>Minor printing\/cutting variations<\/li>\n            <li>Surface marks from shrink-wrap<\/li>\n            <li>Small creases from international shipping<\/li>\n        <\/ul>\n\n        <div class=\"kstory-w-note\">\n            <span style=\"font-size:22px;\">\ud83d\udca1<\/span>\n            <span>If the <strong>interior content<\/strong> (CD, photobook, photocards, etc.) is damaged or missing, that IS covered \u2014 and we will replace or refund. The unboxing video is required to verify the issue.<\/span>\n        <\/div>\n    <\/div>\n\n    <!-- HOW TO REQUEST -->\n    <section class=\"kstory-section\">\n        <h2>How to Request a Return<\/h2>\n        <p>Requests must be submitted <strong>within 7 days<\/strong> of receiving your order. Contact us by email and we'll guide you through the process.<\/p>\n\n        <div class=\"kstory-steps\">\n            <div class=\"kstory-step\">\n                <div class=\"kstory-step-num\">1<\/div>\n                <h4>Email us<\/h4>\n                <p>Write to <strong>info@kstoryespana.es<\/strong> with your order number and the reason for the return.<\/p>\n            <\/div>\n            <div class=\"kstory-step\">\n                <div class=\"kstory-step-num\">2<\/div>\n                <h4>Attach your video<\/h4>\n                <p>Include the unboxing video and clear photos of the issue. Without this, the request cannot proceed.<\/p>\n            <\/div>\n            <div class=\"kstory-step\">\n                <div class=\"kstory-step-num\">3<\/div>\n                <h4>We review<\/h4>\n                <p>Our team will confirm within 1\u20133 business days and send you return instructions if approved.<\/p>\n            <\/div>\n            <div class=\"kstory-step\">\n                <div class=\"kstory-step-num\">4<\/div>\n                <h4>Refund or exchange<\/h4>\n                <p>Once we receive and verify the return, we'll issue your refund or send the replacement.<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- NON RETURNABLE -->\n    <section class=\"kstory-section\">\n        <h2>What Cannot Be Returned<\/h2>\n        <p>The following cases are not eligible for return, exchange, or refund:<\/p>\n\n        <div class=\"kstory-non-returnable\">\n            <h3>\ud83d\udeab Non-Returnable Situations<\/h3>\n            <ul>\n                <li><strong>No unboxing video provided<\/strong> \u2014 the video is mandatory for any claim.<\/li>\n                <li>Seal\/plastic wrap has been removed or broken by the customer.<\/li>\n                <li>Product has been used, worn, washed, or altered.<\/li>\n                <li>External box scratches, dents, or minor transit wear (see warning above).<\/li>\n                <li>Small interior scratches that do not affect playback or reading.<\/li>\n                <li>Minor first-press or manufacturing variations within the <strong>industry-standard 1% tolerance<\/strong> (accepted by the Korean publisher).<\/li>\n                <li>Missing random photocards in a sealed album (random inclusion is lottery-based).<\/li>\n                <li>Light sticks tested, paired with Bluetooth, or opened beyond inspection.<\/li>\n                <li>Personal-reason returns requested after 7 days from delivery.<\/li>\n            <\/ul>\n        <\/div>\n    <\/section>\n\n    <!-- SHIPPING COST -->\n    <section class=\"kstory-section\">\n        <h2>Return Shipping Costs<\/h2>\n\n        <div class=\"kstory-cost\">\n            <div class=\"kstory-cost-icon\">\ud83d\udce6<\/div>\n            <div>\n                <h4>Personal-reason returns<\/h4>\n                <p>If you simply change your mind, the <strong>customer pays the round-trip shipping<\/strong> (original delivery + return shipping). The refund will be issued after we receive the product in its original, unopened condition.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"kstory-cost\" style=\"background:#ECFDF5;border-color:#10B981;margin-top:14px;\">\n            <div class=\"kstory-cost-icon\">\u2705<\/div>\n            <div>\n                <h4 style=\"color:#065F46;\">Defect \/ our error<\/h4>\n                <p style=\"color:#064E3B;\">If the product arrived with an <strong>interior defect<\/strong> or we shipped the wrong item, <strong>we cover all shipping costs<\/strong> and process a full refund or replacement.<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- CONTACT CTA -->\n    <div class=\"kstory-contact\">\n        <h3>Need to start a return?<\/h3>\n        <p>Email us with your order number and unboxing video \u2014 we respond within 1\u20133 business days.<\/p>\n        <a href=\"mailto:info@kstoryespana.es\">Contact info@kstoryespana.es \u2192<\/a>\n    <\/div>\n\n<\/div>\n\n<!-- ===================== ESPA\u00d1OL ===================== -->\n<div class=\"kstory-returns kstory-lang-es\">\n\n    <!-- HERO -->\n    <div class=\"kstory-hero\">\n        <span class=\"kstory-badge\">Devoluciones y Reembolsos<\/span>\n        <h1>Cambios, Devoluciones y Reembolsos<\/h1>\n        <p class=\"kstory-tagline\">\n            Respaldamos cada pedido. Por favor lee esta pol\u00edtica con atenci\u00f3n \u2014\n            especialmente el requisito del v\u00eddeo de unboxing \u2014 antes de solicitar una devoluci\u00f3n o cambio.\n        <\/p>\n    <\/div>\n\n    <!-- 100% GARANT\u00cdA -->\n    <div class=\"kstory-guarantee\">\n        <div class=\"kstory-g-icon\">\u2705<\/div>\n        <div>\n            <h3>Garant\u00eda del 100% \u2014 Reembolso o Cambio<\/h3>\n            <p>Garantizamos el <strong>100% del reembolso<\/strong> o el cambio de producto en caso de <strong>art\u00edculos con defectos interiores<\/strong> (contenido da\u00f1ado, piezas faltantes, errores de f\u00e1brica).<\/p>\n        <\/div>\n    <\/div>\n\n    <!-- V\u00cdDEO UNBOXING OBLIGATORIO -->\n    <div class=\"kstory-unboxing\">\n        <span class=\"kstory-ub-label\">\u26a0 Prueba Obligatoria<\/span>\n        <span class=\"kstory-ub-cam\">\ud83c\udfa5<\/span>\n        <h2>SIN V\u00cdDEO DE UNBOXING = <span class=\"kstory-ub-accent\">NO HAY CAMBIO NI DEVOLUCI\u00d3N<\/span><\/h2>\n        <p>\n            Para solicitar cualquier devoluci\u00f3n, cambio o reembolso, <strong>ES OBLIGATORIO<\/strong> enviarnos\n            un v\u00eddeo de unboxing continuo que muestre el paquete abri\u00e9ndose por primera vez.\n            Esto nos protege a ti y a nosotros frente a da\u00f1os de transporte y disputas sobre el contenido.\n        <\/p>\n\n        <div class=\"kstory-ub-rules\">\n            <div class=\"kstory-ub-rule\">\n                <span class=\"kstory-ub-check\">\u2713<\/span>\n                <span>Empieza a grabar <strong>antes<\/strong> de abrir la caja de env\u00edo \u2014 el paquete sellado debe ser visible.<\/span>\n            <\/div>\n            <div class=\"kstory-ub-rule\">\n                <span class=\"kstory-ub-check\">\u2713<\/span>\n                <span>Una sola toma continua \u2014 <strong>sin cortes, ediciones ni pausas<\/strong>.<\/span>\n            <\/div>\n            <div class=\"kstory-ub-rule\">\n                <span class=\"kstory-ub-check\">\u2713<\/span>\n                <span>Muestra el producto completo, incluyendo photocards, p\u00f3sters y accesorios seg\u00fan salen.<\/span>\n            <\/div>\n            <div class=\"kstory-ub-rule\">\n                <span class=\"kstory-ub-check\">\u2713<\/span>\n                <span>Buena iluminaci\u00f3n \u2014 los defectos o piezas faltantes deben verse con claridad.<\/span>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- ADVERTENCIA DA\u00d1OS DE CAJA -->\n    <div class=\"kstory-warning\">\n        <span class=\"kstory-w-label\">\u26a0 Aviso Importante<\/span>\n        <h2>\ud83d\udce6 Ara\u00f1azos y golpes en la caja NO son motivo de cambio o devoluci\u00f3n<\/h2>\n        <p>\n            Los \u00e1lbumes de K-POP recorren un largo camino \u2014 desde Corea hasta Espa\u00f1a pasando por varias fases log\u00edsticas.\n            Peque\u00f1os da\u00f1os externos en la caja se consideran <strong>desgaste normal del transporte<\/strong>\n            y no est\u00e1n cubiertos por nuestra pol\u00edtica de devoluciones.\n        <\/p>\n\n        <ul class=\"kstory-w-list\">\n            <li>Ara\u00f1azos en la superficie de la caja del \u00e1lbum<\/li>\n            <li>Peque\u00f1as abolladuras en esquinas o bordes<\/li>\n            <li>Leve doblado de las solapas de la caja<\/li>\n            <li>Variaciones menores de impresi\u00f3n\/corte<\/li>\n            <li>Marcas superficiales del pl\u00e1stico termocontra\u00edble<\/li>\n            <li>Peque\u00f1os pliegues del env\u00edo internacional<\/li>\n        <\/ul>\n\n        <div class=\"kstory-w-note\">\n            <span style=\"font-size:22px;\">\ud83d\udca1<\/span>\n            <span>Si el <strong>contenido interior<\/strong> (CD, photobook, photocards, etc.) est\u00e1 da\u00f1ado o falta, S\u00cd est\u00e1 cubierto \u2014 reemplazamos o reembolsamos. El v\u00eddeo de unboxing es obligatorio para verificar el problema.<\/span>\n        <\/div>\n    <\/div>\n\n    <!-- C\u00d3MO SOLICITAR -->\n    <section class=\"kstory-section\">\n        <h2>C\u00f3mo solicitar una devoluci\u00f3n<\/h2>\n        <p>Las solicitudes deben enviarse <strong>en un plazo de 7 d\u00edas<\/strong> desde la recepci\u00f3n del pedido. Cont\u00e1ctanos por email y te guiaremos durante el proceso.<\/p>\n\n        <div class=\"kstory-steps\">\n            <div class=\"kstory-step\">\n                <div class=\"kstory-step-num\">1<\/div>\n                <h4>Env\u00edanos un email<\/h4>\n                <p>Escribe a <strong>info@kstoryespana.es<\/strong> con tu n\u00famero de pedido y el motivo de la devoluci\u00f3n.<\/p>\n            <\/div>\n            <div class=\"kstory-step\">\n                <div class=\"kstory-step-num\">2<\/div>\n                <h4>Adjunta el v\u00eddeo<\/h4>\n                <p>Incluye el v\u00eddeo de unboxing y fotos claras del problema. Sin ellos, la solicitud no puede seguir adelante.<\/p>\n            <\/div>\n            <div class=\"kstory-step\">\n                <div class=\"kstory-step-num\">3<\/div>\n                <h4>Revisamos<\/h4>\n                <p>Nuestro equipo confirmar\u00e1 en 1\u20133 d\u00edas laborables y te enviar\u00e1 las instrucciones de devoluci\u00f3n si se aprueba.<\/p>\n            <\/div>\n            <div class=\"kstory-step\">\n                <div class=\"kstory-step-num\">4<\/div>\n                <h4>Reembolso o cambio<\/h4>\n                <p>Una vez recibido y verificado el producto, emitiremos tu reembolso o te enviaremos el reemplazo.<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- NO DEVOLUCI\u00d3N -->\n    <section class=\"kstory-section\">\n        <h2>Casos en los que NO se acepta devoluci\u00f3n<\/h2>\n        <p>Los siguientes casos no son elegibles para devoluci\u00f3n, cambio ni reembolso:<\/p>\n\n        <div class=\"kstory-non-returnable\">\n            <h3>\ud83d\udeab Situaciones no devolvibles<\/h3>\n            <ul>\n                <li><strong>No haber enviado el v\u00eddeo de unboxing<\/strong> \u2014 el v\u00eddeo es obligatorio para cualquier reclamaci\u00f3n.<\/li>\n                <li>El precinto o el pl\u00e1stico ha sido retirado o roto por el cliente.<\/li>\n                <li>El producto ha sido usado, llevado, lavado o alterado.<\/li>\n                <li>Ara\u00f1azos, abolladuras o desgaste menor de la caja externa (ver advertencia arriba).<\/li>\n                <li>Peque\u00f1os ara\u00f1azos interiores que no afecten a la reproducci\u00f3n o lectura.<\/li>\n                <li>Variaciones menores de primera edici\u00f3n o fabricaci\u00f3n dentro del <strong>margen est\u00e1ndar del 1%<\/strong> (aceptado por la editorial coreana).<\/li>\n                <li>Ausencia de photocards aleatorias en un \u00e1lbum sellado (la inclusi\u00f3n es tipo loter\u00eda).<\/li>\n                <li>Light sticks probados, emparejados por Bluetooth o abiertos m\u00e1s all\u00e1 de la inspecci\u00f3n.<\/li>\n                <li>Devoluciones por motivo personal solicitadas pasados 7 d\u00edas desde la entrega.<\/li>\n            <\/ul>\n        <\/div>\n    <\/section>\n\n    <!-- COSTES DE ENV\u00cdO -->\n    <section class=\"kstory-section\">\n        <h2>Gastos de env\u00edo de la devoluci\u00f3n<\/h2>\n\n        <div class=\"kstory-cost\">\n            <div class=\"kstory-cost-icon\">\ud83d\udce6<\/div>\n            <div>\n                <h4>Devoluciones por motivo personal<\/h4>\n                <p>Si simplemente has cambiado de opini\u00f3n, <strong>el cliente paga el env\u00edo de ida y vuelta<\/strong> (env\u00edo original + env\u00edo de devoluci\u00f3n). El reembolso se emitir\u00e1 una vez recibamos el producto en su estado original, sin abrir.<\/p>\n            <\/div>\n        <\/div>\n\n        <div class=\"kstory-cost\" style=\"background:#ECFDF5;border-color:#10B981;margin-top:14px;\">\n            <div class=\"kstory-cost-icon\">\u2705<\/div>\n            <div>\n                <h4 style=\"color:#065F46;\">Defecto \/ error nuestro<\/h4>\n                <p style=\"color:#064E3B;\">Si el producto lleg\u00f3 con un <strong>defecto interior<\/strong> o enviamos un art\u00edculo equivocado, <strong>nosotros cubrimos todos los gastos de env\u00edo<\/strong> y procesamos un reembolso completo o reemplazo.<\/p>\n            <\/div>\n        <\/div>\n    <\/section>\n\n    <!-- CONTACTO CTA -->\n    <div class=\"kstory-contact\">\n        <h3>\u00bfNecesitas iniciar una devoluci\u00f3n?<\/h3>\n        <p>Escr\u00edbenos con tu n\u00famero de pedido y el v\u00eddeo de unboxing \u2014 respondemos en 1\u20133 d\u00edas laborables.<\/p>\n        <a href=\"mailto:info@kstoryespana.es\">Contactar info@kstoryespana.es \u2192<\/a>\n    <\/div>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &#038; Refunds Returns, Exchanges &#038; Refunds We stand behind every order. Please read this policy carefully \u2014 especially the unboxing video requirement \u2014 before requesting a return or exchange. \u2705 100% Money-Back or Replacement Guarantee For products with confirmed interior defects (content damage, missing parts, factory errors), we guarantee a full refund or replacement. [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-77551","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/pages\/77551","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/comments?post=77551"}],"version-history":[{"count":0,"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/pages\/77551\/revisions"}],"wp:attachment":[{"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/media?parent=77551"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}