{"id":43998,"date":"2025-05-29T23:52:36","date_gmt":"2025-05-29T21:52:36","guid":{"rendered":"https:\/\/kstoryespana.com\/preguntas-frecuentes\/"},"modified":"2026-04-24T01:10:21","modified_gmt":"2026-04-23T23:10:21","slug":"faq","status":"publish","type":"page","link":"https:\/\/kstoryespana.com\/es\/faq\/","title":{"rendered":"Preguntas frecuentes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"43998\" class=\"elementor elementor-43998\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-72319659 e-con-full e-flex e-con e-parent\" data-id=\"72319659\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6c5c87d elementor-widget elementor-widget-html\" data-id=\"6c5c87d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!-- ============================================\n     KStory Espa\u00f1a \u2014 FAQ (Combined EN + ES)\n     Language auto-switches via html[lang] (TranslatePress)\n     Drop into Elementor HTML widget or WP Page (Code Editor)\n     Requires the global CSS language-switcher snippet\n     Built from 13 legacy FAQs + 8 new items derived from\n     the KSTORY Email Templates database (Notion).\n============================================ -->\n\n<style>\n.kstory-faq {\n    max-width: 1000px;\n    margin: 0 auto;\n    padding: 60px 24px;\n    font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;\n    color: #1a1a2e;\n    line-height: 1.7;\n}\n\n\/* Hero *\/\n.kstory-faq .kstory-hero {\n    text-align: center;\n    padding: 70px 24px;\n    background: linear-gradient(135deg, #0F0F2E 0%, #6B3FC2 55%, #0066cc 100%);\n    border-radius: 20px;\n    color: #fff;\n    margin-bottom: 40px;\n    position: relative;\n    overflow: hidden;\n}\n.kstory-faq .kstory-hero::before {\n    content: '';\n    position: absolute;\n    inset: 0;\n    background:\n        radial-gradient(circle at 15% 25%, rgba(250,204,21,0.2) 0%, transparent 50%),\n        radial-gradient(circle at 85% 75%, rgba(168,85,247,0.22) 0%, transparent 50%);\n    pointer-events: none;\n}\n.kstory-faq .kstory-badge {\n    display: inline-block;\n    background: rgba(250, 204, 21, 0.18);\n    color: #FACC15;\n    padding: 8px 20px;\n    border-radius: 20px;\n    font-size: 13px;\n    font-weight: 700;\n    letter-spacing: 1.5px;\n    text-transform: uppercase;\n    margin-bottom: 16px;\n    border: 1px solid rgba(250, 204, 21, 0.4);\n    position: relative;\n    z-index: 1;\n}\n.kstory-faq .kstory-hero h1 {\n    font-size: 48px;\n    font-weight: 900;\n    margin: 0 0 14px;\n    letter-spacing: -1px;\n    position: relative;\n    z-index: 1;\n}\n.kstory-faq .kstory-hero .kstory-tagline {\n    font-size: 17px;\n    color: #E0E7FF;\n    max-width: 700px;\n    margin: 0 auto;\n    position: relative;\n    z-index: 1;\n}\n\n\/* Contact intro banner *\/\n.kstory-intro {\n    background: linear-gradient(135deg, #EFF6FF 0%, #DBEAFE 100%);\n    border-left: 6px solid #0066cc;\n    border-radius: 12px;\n    padding: 24px 28px;\n    margin-bottom: 40px;\n    display: flex;\n    gap: 18px;\n    align-items: center;\n    flex-wrap: wrap;\n}\n.kstory-intro .kstory-intro-icon { font-size: 38px; flex-shrink: 0; }\n.kstory-intro h3 {\n    margin: 0 0 6px;\n    color: #0F0F2E;\n    font-size: 18px;\n    font-weight: 800;\n}\n.kstory-intro p { margin: 0; color: #1e3a8a; font-size: 14.5px; }\n.kstory-intro strong { color: #0F0F2E; }\n.kstory-intro a {\n    color: #0066cc;\n    font-weight: 700;\n    text-decoration: none;\n    border-bottom: 1px dashed #0066cc;\n}\n.kstory-intro a:hover { color: #1e40af; }\n\n\/* Category *\/\n.kstory-category { margin-bottom: 44px; }\n.kstory-category > h2 {\n    font-size: 24px;\n    font-weight: 800;\n    color: #0066cc;\n    margin: 0 0 18px;\n    border-bottom: 3px solid #0066cc;\n    padding-bottom: 8px;\n    display: inline-flex;\n    align-items: center;\n    gap: 10px;\n}\n.kstory-cat-count {\n    background: #FACC15;\n    color: #78350F;\n    font-size: 12px;\n    font-weight: 800;\n    padding: 2px 10px;\n    border-radius: 12px;\n    letter-spacing: 0.5px;\n}\n\n\/* Accordion *\/\ndetails.kstory-item {\n    background: #fff;\n    border: 1px solid #E2E8F0;\n    border-radius: 12px;\n    margin-bottom: 12px;\n    overflow: hidden;\n    transition: border-color 0.2s ease, box-shadow 0.2s ease;\n}\ndetails.kstory-item[open] {\n    border-color: #0066cc;\n    box-shadow: 0 6px 20px rgba(0, 102, 204, 0.1);\n}\ndetails.kstory-item summary {\n    list-style: none;\n    cursor: pointer;\n    padding: 18px 24px;\n    font-size: 16px;\n    font-weight: 700;\n    color: #0F0F2E;\n    display: flex;\n    align-items: flex-start;\n    gap: 14px;\n    transition: background 0.2s ease;\n    user-select: none;\n}\ndetails.kstory-item summary::-webkit-details-marker { display: none; 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}\ndetails.kstory-item .kstory-answer p:last-child { margin-bottom: 0; }\ndetails.kstory-item .kstory-answer strong { color: #0F0F2E; }\ndetails.kstory-item .kstory-answer ul {\n    margin: 6px 0 10px;\n    padding-left: 18px;\n}\ndetails.kstory-item .kstory-answer li { margin-bottom: 5px; }\ndetails.kstory-item .kstory-answer a {\n    color: #0066cc;\n    font-weight: 700;\n    text-decoration: none;\n    border-bottom: 1px dashed #0066cc;\n}\ndetails.kstory-item .kstory-answer a:hover { color: #1e40af; }\n\n\/* Highlight callout inside answer *\/\n.kstory-highlight {\n    background: linear-gradient(135deg, #FEF3C7 0%, #FDE68A 100%);\n    border-left: 4px solid #F59E0B;\n    border-radius: 8px;\n    padding: 12px 16px;\n    margin: 10px 0;\n    color: #78350F;\n    font-size: 13.5px;\n}\n.kstory-highlight strong { color: #78350F !important; }\n\n.kstory-tip {\n    background: linear-gradient(135deg, #ECFDF5 0%, #D1FAE5 100%);\n    border-left: 4px solid #10B981;\n    border-radius: 8px;\n    padding: 12px 16px;\n    margin: 10px 0;\n    color: #065F46;\n    font-size: 13.5px;\n}\n.kstory-tip strong { color: #065F46 !important; 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}\n    .kstory-faq .kstory-hero h1 { font-size: 32px; }\n    .kstory-intro { flex-direction: column; text-align: center; }\n    details.kstory-item summary { padding: 16px 18px; font-size: 15px; }\n    details.kstory-item .kstory-answer { padding: 4px 20px 20px 56px; font-size: 14px; }\n}\n<\/style>\n\n<!-- ===================== ENGLISH ===================== -->\n<div class=\"kstory-faq kstory-lang-en\">\n\n    <!-- HERO -->\n    <div class=\"kstory-hero\">\n        <span class=\"kstory-badge\">\ud83d\udcac Frequently Asked Questions<\/span>\n        <h1>FAQ \u2014 We've got your questions covered<\/h1>\n        <p class=\"kstory-tagline\">\n            Everything you need to know about KStory Espa\u00f1a \u2014 who we are, how our shipments work,\n            pre-orders, returns, and more.\n        <\/p>\n    <\/div>\n\n    <!-- INTRO -->\n    <div class=\"kstory-intro\">\n        <div class=\"kstory-intro-icon\">\ud83d\udcac<\/div>\n        <div>\n            <h3>Need help with something specific?<\/h3>\n            <p>If you can't find your answer below, we're happy to help at <a href=\"mailto:info@kstoryespana.es\">info@kstoryespana.es<\/a> or via the <strong>customer chat<\/strong> on our website.<\/p>\n        <\/div>\n    <\/div>\n\n    <!-- CATEGORY 1: ABOUT KSTORY -->\n    <section class=\"kstory-category\">\n        <h2>\ud83c\udfe2 About KStory <span class=\"kstory-cat-count\">4<\/span><\/h2>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">Is KStory a Korean company?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p><strong>Yes.<\/strong> \"KStoryFromKorea\" is our parent company based in Seoul, Korea, which supplies all official products to our two subsidiaries:<\/p>\n                <ul>\n                    <li><strong>KStory Espa\u00f1a<\/strong> \u2014 Spanish company with official products arriving directly from Korea.<\/li>\n                    <li><strong>KStory Per\u00fa<\/strong> \u2014 Peruvian company with official products arriving directly from Korea.<\/li>\n                <\/ul>\n                <p>KStory formally imports all official products and supplies Spain and Peru in real time through coordination between our Korean, Spanish, and Peruvian partners. Our group is formed by Koreans, Spaniards, and Peruvians working together to bring you the best K-POP merch directly from Korea.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">What's the biggest difference between KStory and other K-POP stores?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>K-Story is an <strong>official company in Korea, Peru, and Spain<\/strong>. This means all import\/export processes follow the legal tax procedures of each country, so all customs, duties, taxes, and fees are <strong>our responsibility<\/strong>.<\/p>\n                <div class=\"kstory-tip\"><strong>\u2705 All KStory prices already include import, customs duties, and taxes.<\/strong> You never need to worry about customs fees.<\/div>\n                <p>In contrast, most international K-POP stores don't handle customs procedures \u2014 the importer of record is the customer, meaning the customer must pay customs and handling fees themselves.<\/p>\n                <p>We also provide customer support in <strong>Spanish and English<\/strong> via Instagram and website chat.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">Do my purchases count toward Korean K-POP charts (Hanteo, Circle, Apple K-Chart, Music Bank)?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p><strong>Absolutely \u2014 100%.<\/strong> All sales through KStory count for the Apple K-Chart, Hanteo, Circle Chart (formerly Gaon), and Music Bank.<\/p>\n                <p>Our official K-POP partners are the recognized certified retailers: <strong>Weverse Shop, YG Select, SMTOWN &amp; Store, Apple Music, Sound Wave (Power Station), and M2U Record<\/strong>.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">Is the Korean product I want missing from your website? Can I request it?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Yes! Just ask us:<\/p>\n                <ul>\n                    <li>Send us an <strong>Instagram DM<\/strong> or email to <a href=\"mailto:info@kstoryespana.es\">info@kstoryespana.es<\/a>.<\/li>\n                    <li>As long as the product is in stock in Korea, you'll find it on our website <strong>within 8 hours<\/strong>.<\/li>\n                <\/ul>\n                <p>As the official Spanish importer, KStory Espa\u00f1a handles every customs and tax step \u2014 which means faster shipping and lower prices than most K-POP stores.<\/p>\n            <\/div>\n        <\/details>\n    <\/section>\n\n    <!-- CATEGORY 2: ORDERS & SHIPPING -->\n    <section class=\"kstory-category\">\n        <h2>\ud83d\udce6 Orders &amp; Shipping <span class=\"kstory-cat-count\">6<\/span><\/h2>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">How long will delivery take?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p><strong>1) Stock in Spain:<\/strong><\/p>\n                <ul>\n                    <li>Shipments within Spain: <strong>2\u20133 business days<\/strong>.<\/li>\n                    <li>Shipments outside Spain: 3\u20137 business days.<\/li>\n                <\/ul>\n                <p><strong>2) Stock in Korea (KStoryFromKorea):<\/strong><\/p>\n                <ul>\n                    <li>Shipped internationally from Korea \u2014 <strong>10\u201318 business days<\/strong> total (including customs clearance).<\/li>\n                <\/ul>\n                <p><strong>3) Pre-Order products:<\/strong><\/p>\n                <ul>\n                    <li>Approximately <strong>2 weeks after the official release date<\/strong> to arrive from the Korean label (Weverse, YG Select, Line Friends, etc.) to the KStory Korean center, then another 10\u201318 days to reach your door in Spain.<\/li>\n                <\/ul>\n                <div class=\"kstory-highlight\"><strong>\ud83d\udca1 Mixed orders:<\/strong> If any item in your order is from Korea, the full order ships together from Korea \u2014 this takes 10\u201318 business days.<\/div>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">How do I tell which items are \"Stock in Spain\" vs \"Stock in Korea\"?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Below each product description, you'll see a tag:<\/p>\n                <ul>\n                    <li><strong>KStoryEspana<\/strong> \u2192 the product is already in Spain and ships in 2\u20133 days.<\/li>\n                    <li><strong>KStoryFromKorea<\/strong> \u2192 the product is in Korea and takes 10\u201318 business days maximum.<\/li>\n                <\/ul>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">If I order a pre-order item together with an in-stock item, are they shipped together?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p><strong>By default, yes.<\/strong> We ship the full order in one consolidated shipment once all items have arrived at our M\u00e1laga center. You receive one single tracking code.<\/p>\n                <p>If you prefer to receive the in-stock items earlier, you can request <strong>separate shipments by paying an additional shipping fee<\/strong>. Simply email us at <a href=\"mailto:info@kstoryespana.es\">info@kstoryespana.es<\/a> with your order number.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">Why is my order delayed beyond the estimated timeframe?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Several factors can cause a delay beyond our estimates:<\/p>\n                <ul>\n                    <li><strong>Random Spanish customs inspection<\/strong> \u2014 if your shipment is selected for inspection, delivery can be delayed by 1\u20133 additional weeks. This is outside our control.<\/li>\n                    <li><strong>Delayed Korean supply<\/strong> \u2014 some labels (Weverse, YG Select, SM &amp; Store) take 5\u20137 days longer to reach the KStory Korean center.<\/li>\n                    <li><strong>POB \/ pre-order gift items<\/strong> \u2014 specialty gifts need extra preparation time, typically adding about 1 week to the standard schedule.<\/li>\n                <\/ul>\n                <p>If more than 18 business days have passed without a tracking email, contact us and we'll check your order status.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">When will I receive my tracking code?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>You'll receive an <strong>automatic email with your tracking code<\/strong> the moment your order ships from our M\u00e1laga center.<\/p>\n                <div class=\"kstory-highlight\"><strong>\u26a0 No tracking code is issued for the Korea \u2192 Spain international leg.<\/strong> This is normal \u2014 it's a consolidated freight shipment, not individual couriers.<\/div>\n                <p>If you don't see the email, check your <strong>spam \/ promotions folder<\/strong> first. Still missing? Email us with your order number and we'll resend it.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">Is in-store pickup available at your M\u00e1laga store?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Yes! You can select <strong>in-store pickup<\/strong> at checkout and collect your order at our M\u00e1laga store at <strong>Plaza San Francisco<\/strong> during business hours. This option saves the shipping fee.<\/p>\n                <p>We'll send you an email as soon as your order is ready for pickup.<\/p>\n            <\/div>\n        <\/details>\n    <\/section>\n\n    <!-- CATEGORY 3: PRE-ORDERS & STOCK -->\n    <section class=\"kstory-category\">\n        <h2>\ud83c\udfa4 Pre-Orders &amp; Stock <span class=\"kstory-cat-count\">4<\/span><\/h2>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">Why was my pre-order cancelled a few days after I placed it?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>This can happen for a few reasons outside our control:<\/p>\n                <ul>\n                    <li><strong>Oversold by the Korean supplier<\/strong> \u2014 with pre-orders and limited editions, demand can exceed the allocated supply. The Korean supplier may cancel some orders.<\/li>\n                    <li><strong>System stock inconsistency<\/strong> \u2014 occasionally the stock level between the Korean supplier and our Spanish inventory gets out of sync, causing an unexpected out-of-stock.<\/li>\n                    <li><strong>Final quality inspection failure<\/strong> \u2014 if defects are found during the final pre-shipment inspection in Korea, the supply can be cancelled.<\/li>\n                <\/ul>\n                <p>In all cases, we <strong>issue your refund immediately<\/strong> and notify you by email.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">If I pre-order, will I get all the gifts listed on the product page?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>We'll do everything possible to include every listed gift, but some may sell out during the pre-order window. Specifically:<\/p>\n                <ul>\n                    <li><strong>First press \/ Super limited \/ Rare items<\/strong> can sell out before the release date even begins.<\/li>\n                    <li>Random photocards are exactly random \u2014 we can't let you choose.<\/li>\n                    <li>Video-call raffle entries are NOT included (they're privileges granted only by the record company when purchased directly through Weverse\/YG Select).<\/li>\n                <\/ul>\n                <p>We'll notify you before shipping if any gift is missing from your order.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">How does the pre-order gift \"Soopbyeol\" reshipment work?<\/summary>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Some pre-order gifts (fan-club exclusives, \"Soopbyeol\" type gifts, etc.) arrive at the Korean center <strong>later than the main album<\/strong>. When that happens:<\/p>\n                <ul>\n                    <li>Your album ships first on the standard schedule.<\/li>\n                    <li>The gift ships later as a <strong>separate free reshipment<\/strong> as soon as it arrives at our Spanish center.<\/li>\n                <\/ul>\n                <p>This way you don't have to wait extra weeks for your album.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">Can I get a notification when an out-of-stock product is back?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Yes. On any out-of-stock product page, you'll see a <strong>\"Notify me when available\"<\/strong> button. Enter your email and we'll send you an automatic message the moment stock is back.<\/p>\n                <p>Alternatively, email us at <a href=\"mailto:info@kstoryespana.es\">info@kstoryespana.es<\/a> with the product name \u2014 we can usually restock within 8 hours if it's available in Korea.<\/p>\n            <\/div>\n        <\/details>\n    <\/section>\n\n    <!-- CATEGORY 4: RETURNS & REFUNDS -->\n    <section class=\"kstory-category\">\n        <h2>\u21a9\ufe0f Returns &amp; Refunds <span class=\"kstory-cat-count\">3<\/span><\/h2>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">What is the refund policy?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <ul>\n                    <li>\u274c Refunds are <strong>not accepted for simple change of mind<\/strong>.<\/li>\n                    <li>\u2705 We offer <strong>100% refund<\/strong> if the product is defective or damaged internally.<\/li>\n                    <li>\u274c Refunds or exchanges are <strong>not accepted<\/strong> for breaks or damage to the external shipping box.<\/li>\n                <\/ul>\n                <div class=\"kstory-highlight\"><strong>\u26a0 Important:<\/strong> All return\/exchange requests require an <strong>unboxing video<\/strong> showing the sealed package being opened. Without the video, we cannot process the request.<\/div>\n                <p>See our full <a href=\"\/returns-refunds\/\">Returns &amp; Refunds Policy<\/a> for details.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">Can I get a refund if the outer box is damaged, scratched, or discolored during shipping?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p><strong>No.<\/strong> Damage to the outer box isn't grounds for exchange or refund. The cardboard box is just protective packaging for the product inside.<\/p>\n                <p>Minor dents, scratches, or creases from international shipping are considered normal transit wear. However, if the <strong>interior content<\/strong> (CD, photobook, photocards) is damaged, that IS covered \u2014 and we'll replace or refund with a valid unboxing video.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">My package never arrived. What should I do?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>First, check your tracking link for the latest courier status \u2014 sometimes it's held at a local depot or delivery was attempted but failed.<\/p>\n                <p>If the tracking shows \"delivered\" but you never received it, or if the package has been stuck more than 5 business days, email us at <a href=\"mailto:info@kstoryespana.es\">info@kstoryespana.es<\/a> with your order number. We'll open an investigation with the courier and \u2014 if confirmed lost \u2014 arrange a free reshipment or full refund.<\/p>\n            <\/div>\n        <\/details>\n    <\/section>\n\n    <!-- CATEGORY 5: PAYMENT & CUSTOMS -->\n    <section class=\"kstory-category\">\n        <h2>\ud83d\udcb3 Payment &amp; Customs <span class=\"kstory-cat-count\">3<\/span><\/h2>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">Do I have to pay customs duties or taxes on my order?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p><strong>No \u2014 never.<\/strong> All products are formally imported into Spain and Peru through KStory, and all customs duties and taxes (IVA) are <strong>our responsibility<\/strong>.<\/p>\n                <p>The price you see at checkout is the final price. You'll never receive a surprise customs bill.<\/p>\n                <div class=\"kstory-tip\"><strong>\ud83d\udca1 Canary Islands, Ceuta &amp; Melilla:<\/strong> special 0% VAT zones \u2014 see our <a href=\"\/igic-ipsi-zones\/\">IGIC\/IPSI page<\/a> for details.<\/div>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">Can I pay cash on delivery (contra reembolso)?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p><strong>No.<\/strong> Cash on delivery is not available.<\/p>\n                <p>However, if you use <strong>PayPal<\/strong>, the payment is held safely on the platform until the product arrives at your door \u2014 giving you the same protection without COD.<\/p>\n                <p>See our <a href=\"\/payment-methods\/\">Payment Methods page<\/a> for all accepted options.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">Why was my order flagged or my payment declined?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>For security, our payment gateway occasionally flags orders for verification. Common reasons:<\/p>\n                <ul>\n                    <li>Billing address doesn't match the card's registered address.<\/li>\n                    <li>Shipping to a location unusually far from the billing country.<\/li>\n                    <li>Multiple rapid attempts with different cards.<\/li>\n                <\/ul>\n                <p>If this happens, we'll email you for verification \u2014 usually a quick confirmation of your address is enough to release the order.<\/p>\n            <\/div>\n        <\/details>\n    <\/section>\n\n    <!-- CATEGORY 6: MISSING ITEMS \/ POB -->\n    <section class=\"kstory-category\">\n        <h2>\ud83c\udf81 Missing Items &amp; POB <span class=\"kstory-cat-count\">2<\/span><\/h2>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">A pre-order gift (POB) is missing from my package. What do I do?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>If a POB gift you purchased is not in your package:<\/p>\n                <ol style=\"padding-left:18px; margin:6px 0 10px;\">\n                    <li>Make sure you have your <strong>unboxing video<\/strong> showing the full opening.<\/li>\n                    <li>Email <a href=\"mailto:info@kstoryespana.es\">info@kstoryespana.es<\/a> with your order number, the specific gift that's missing, and attach the video.<\/li>\n                    <li>We'll verify and either <strong>reship the gift free of charge<\/strong> or issue a partial refund if it's out of stock.<\/li>\n                <\/ol>\n                <div class=\"kstory-highlight\"><strong>Note:<\/strong> Some gifts are shipped separately as a reshipment when they arrive in Spain later than the album \u2014 please check if your order is flagged for a scheduled reshipment before contacting us.<\/div>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">I think I have the wrong address on my order. How do I change it?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Contact us <strong>as soon as possible<\/strong> at <a href=\"mailto:info@kstoryespana.es\">info@kstoryespana.es<\/a> with your order number and the correct address.<\/p>\n                <ul>\n                    <li>If the order hasn't shipped from M\u00e1laga yet, we can usually update it free of charge.<\/li>\n                    <li>If the order has already shipped, we can request an address change with the courier, but this may incur a fee and isn't always possible.<\/li>\n                <\/ul>\n                <p>Please double-check your address when placing the order to avoid delivery delays.<\/p>\n            <\/div>\n        <\/details>\n    <\/section>\n\n    <!-- FINAL CTA -->\n    <div class=\"kstory-cta\">\n        <h3>Still have questions?<\/h3>\n        <p>If you didn't find your answer, we're happy to help via email or live chat.<\/p>\n        <a href=\"mailto:info@kstoryespana.es\">\ud83d\udce7 info@kstoryespana.es<\/a>\n        <a href=\"https:\/\/www.instagram.com\/kstoryespana\/\" class=\"kstory-cta-secondary\" target=\"_blank\" rel=\"noopener\">\ud83d\udcac Instagram DM<\/a>\n    <\/div>\n\n<\/div>\n\n<!-- ===================== ESPA\u00d1OL ===================== -->\n<div class=\"kstory-faq kstory-lang-es\">\n\n    <!-- HERO -->\n    <div class=\"kstory-hero\">\n        <span class=\"kstory-badge\">\ud83d\udcac Preguntas Frecuentes<\/span>\n        <h1>FAQ \u2014 Resolvemos tus dudas<\/h1>\n        <p class=\"kstory-tagline\">\n            Todo lo que necesitas saber sobre KStory Espa\u00f1a \u2014 qui\u00e9nes somos, c\u00f3mo funcionan nuestros env\u00edos,\n            pre-\u00f3rdenes, devoluciones y m\u00e1s.\n        <\/p>\n    <\/div>\n\n    <!-- INTRO -->\n    <div class=\"kstory-intro\">\n        <div class=\"kstory-intro-icon\">\ud83d\udcac<\/div>\n        <div>\n            <h3>\u00bfNecesitas ayuda con algo concreto?<\/h3>\n            <p>Si no encuentras tu respuesta abajo, estaremos encantados de atenderte en <a href=\"mailto:info@kstoryespana.es\">info@kstoryespana.es<\/a> o en el <strong>chat de atenci\u00f3n al cliente<\/strong> de la web.<\/p>\n        <\/div>\n    <\/div>\n\n    <!-- CATEGOR\u00cdA 1: SOBRE KSTORY -->\n    <section class=\"kstory-category\">\n        <h2>\ud83c\udfe2 Sobre KStory <span class=\"kstory-cat-count\">4<\/span><\/h2>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">\u00bfKStory es una empresa coreana?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p><strong>S\u00ed.<\/strong> \"KStoryFromKorea\" es nuestra empresa matriz en Se\u00fal, Corea, desde donde se suministran todos los productos oficiales a nuestras dos filiales:<\/p>\n                <ul>\n                    <li><strong>KStory Espa\u00f1a<\/strong> \u2014 empresa espa\u00f1ola con productos oficiales llegados directamente de Corea.<\/li>\n                    <li><strong>KStory Per\u00fa<\/strong> \u2014 empresa peruana con productos oficiales llegados directamente de Corea.<\/li>\n                <\/ul>\n                <p>KStory importa formalmente todos los productos oficiales y los suministra a Espa\u00f1a y Per\u00fa en tiempo real mediante la coordinaci\u00f3n entre nuestros socios coreanos, espa\u00f1oles y peruanos. Nuestro grupo est\u00e1 formado por coreanos, espa\u00f1oles y peruanos trabajando juntos para traerte el mejor merch de K-POP directamente de Corea.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">\u00bfCu\u00e1l es la mayor diferencia con otras tiendas de K-POP?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>K-Story es una <strong>empresa oficial en Corea, Per\u00fa y Espa\u00f1a<\/strong>. Por tanto, todos los procesos de importaci\u00f3n\/exportaci\u00f3n siguen los procedimientos legales tributarios de cada pa\u00eds, y todos los aranceles, impuestos y tarifas son <strong>nuestra responsabilidad<\/strong>.<\/p>\n                <div class=\"kstory-tip\"><strong>\u2705 Todos los precios de KStory ya incluyen importaci\u00f3n, aranceles e impuestos.<\/strong> No tienes que preocuparte por las aduanas.<\/div>\n                <p>En cambio, la mayor\u00eda de tiendas K-POP internacionales no gestionan aduanas \u2014 el importador legal es el cliente, y eso significa que el cliente debe pagar aduanas y gastos de gesti\u00f3n por su cuenta.<\/p>\n                <p>Adem\u00e1s, te atendemos en <strong>espa\u00f1ol e ingl\u00e9s<\/strong> por Instagram y chat de la web.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">\u00bfMis compras suman para las listas oficiales K-POP (Hanteo, Circle, Apple K-Chart, Music Bank)?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p><strong>Por supuesto \u2014 al 100%.<\/strong> Todas las ventas en KStory se aplican a las listas Apple K-Chart, Hanteo, Circle Chart (antes Gaon) y Music Bank.<\/p>\n                <p>Nuestros socios K-POP oficiales son los minoristas certificados reconocidos: <strong>Weverse Shop, YG Select, SMTOWN &amp; Store, Apple Music, Sound Wave (Power Station) y M2U Record<\/strong>.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">El producto coreano que quiero no est\u00e1 en la web. \u00bfPuedo solicitarlo?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>\u00a1S\u00ed! Solo tienes que ped\u00edrnoslo:<\/p>\n                <ul>\n                    <li>Env\u00edanos un <strong>DM de Instagram<\/strong> o un email a <a href=\"mailto:info@kstoryespana.es\">info@kstoryespana.es<\/a>.<\/li>\n                    <li>Siempre que el producto est\u00e9 en stock en Corea, lo encontrar\u00e1s en la web <strong>en un plazo de 8 horas<\/strong>.<\/li>\n                <\/ul>\n                <p>Como importador oficial espa\u00f1ol, KStory Espa\u00f1a gestiona cada paso aduanero y fiscal \u2014 lo que se traduce en env\u00edos m\u00e1s r\u00e1pidos y precios m\u00e1s bajos que la mayor\u00eda de tiendas K-POP.<\/p>\n            <\/div>\n        <\/details>\n    <\/section>\n\n    <!-- CATEGOR\u00cdA 2: PEDIDOS Y ENV\u00cdO -->\n    <section class=\"kstory-category\">\n        <h2>\ud83d\udce6 Pedidos y Env\u00edo <span class=\"kstory-cat-count\">6<\/span><\/h2>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">\u00bfCu\u00e1nto tardar\u00e1 la entrega?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p><strong>1) Stock en Espa\u00f1a:<\/strong><\/p>\n                <ul>\n                    <li>Env\u00edos dentro de Espa\u00f1a: <strong>2\u20133 d\u00edas h\u00e1biles<\/strong>.<\/li>\n                    <li>Env\u00edos fuera de Espa\u00f1a: 3\u20137 d\u00edas h\u00e1biles.<\/li>\n                <\/ul>\n                <p><strong>2) Stock en Corea (KStoryFromKorea):<\/strong><\/p>\n                <ul>\n                    <li>Env\u00edo internacional desde Corea \u2014 <strong>10\u201318 d\u00edas h\u00e1biles<\/strong> en total (incluido despacho de aduanas).<\/li>\n                <\/ul>\n                <p><strong>3) Productos de Pre-Orden:<\/strong><\/p>\n                <ul>\n                    <li>Aproximadamente <strong>2 semanas despu\u00e9s de la fecha oficial de lanzamiento<\/strong> para llegar desde el sello coreano (Weverse, YG Select, Line Friends, etc.) al centro coreano de KStory, y luego 10\u201318 d\u00edas m\u00e1s para llegar a tu puerta en Espa\u00f1a.<\/li>\n                <\/ul>\n                <div class=\"kstory-highlight\"><strong>\ud83d\udca1 Pedidos mixtos:<\/strong> Si alg\u00fan art\u00edculo proviene de Corea, el pedido completo se env\u00eda junto desde Corea \u2014 tarda 10\u201318 d\u00edas h\u00e1biles.<\/div>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">\u00bfC\u00f3mo distingo \"Stock en Espa\u00f1a\" de \"Stock en Corea\"?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Debajo de cada descripci\u00f3n de producto ver\u00e1s una etiqueta:<\/p>\n                <ul>\n                    <li><strong>KStoryEspana<\/strong> \u2192 el producto ya est\u00e1 en Espa\u00f1a y se env\u00eda en 2\u20133 d\u00edas.<\/li>\n                    <li><strong>KStoryFromKorea<\/strong> \u2192 el producto est\u00e1 en Corea y tarda 10\u201318 d\u00edas h\u00e1biles m\u00e1ximo.<\/li>\n                <\/ul>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">Si pido un producto de pre-orden junto a otro en stock, \u00bfse env\u00edan juntos?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p><strong>Por defecto, s\u00ed.<\/strong> Enviamos el pedido completo en un \u00fanico env\u00edo consolidado una vez que todos los art\u00edculos hayan llegado a nuestro centro de M\u00e1laga. Recibes un solo c\u00f3digo de seguimiento.<\/p>\n                <p>Si prefieres recibir antes los art\u00edculos en stock, puedes solicitar <strong>env\u00edos por separado pagando gastos adicionales de env\u00edo<\/strong>. Escr\u00edbenos a <a href=\"mailto:info@kstoryespana.es\">info@kstoryespana.es<\/a> con tu n\u00famero de pedido.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">\u00bfPor qu\u00e9 se retrasa mi pedido m\u00e1s del tiempo estimado?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Varios factores pueden causar un retraso:<\/p>\n                <ul>\n                    <li><strong>Inspecci\u00f3n aleatoria de aduanas espa\u00f1olas<\/strong> \u2014 si tu env\u00edo es seleccionado, la entrega puede retrasarse 1\u20133 semanas adicionales. Est\u00e1 fuera de nuestro control.<\/li>\n                    <li><strong>Retrasos del suministro coreano<\/strong> \u2014 algunos sellos (Weverse, YG Select, SM &amp; Store) tardan 5\u20137 d\u00edas m\u00e1s en llegar al centro coreano de KStory.<\/li>\n                    <li><strong>POB \/ regalos de pre-orden<\/strong> \u2014 los regalos especiales necesitan tiempo adicional de preparaci\u00f3n, normalmente 1 semana m\u00e1s sobre el plazo est\u00e1ndar.<\/li>\n                <\/ul>\n                <p>Si han pasado m\u00e1s de 18 d\u00edas h\u00e1biles sin recibir email de tracking, cont\u00e1ctanos y revisaremos el estado de tu pedido.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">\u00bfCu\u00e1ndo recibir\u00e9 mi c\u00f3digo de seguimiento?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Recibir\u00e1s un <strong>email autom\u00e1tico con tu c\u00f3digo de seguimiento<\/strong> en cuanto tu pedido salga de nuestro centro de M\u00e1laga.<\/p>\n                <div class=\"kstory-highlight\"><strong>\u26a0 No se emite c\u00f3digo de seguimiento para el tramo internacional Corea \u2192 Espa\u00f1a.<\/strong> Es normal \u2014 es un env\u00edo de carga consolidada, no un servicio de paqueter\u00eda individual.<\/div>\n                <p>Si no ves el email, revisa primero tu carpeta de <strong>spam \/ promociones<\/strong>. \u00bfSigue sin aparecer? Escr\u00edbenos con tu n\u00famero de pedido y te lo reenviaremos.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">\u00bfPuedo recoger mi pedido en la tienda de M\u00e1laga?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>\u00a1S\u00ed! Puedes seleccionar <strong>recogida en tienda<\/strong> en el checkout y retirar tu pedido en nuestra tienda de M\u00e1laga, en <strong>Plaza San Francisco<\/strong>, durante el horario comercial. Esta opci\u00f3n te ahorra los gastos de env\u00edo.<\/p>\n                <p>Te enviaremos un email en cuanto tu pedido est\u00e9 listo para recoger.<\/p>\n            <\/div>\n        <\/details>\n    <\/section>\n\n    <!-- CATEGOR\u00cdA 3: PRE-\u00d3RDENES Y STOCK -->\n    <section class=\"kstory-category\">\n        <h2>\ud83c\udfa4 Pre-\u00d3rdenes y Stock <span class=\"kstory-cat-count\">4<\/span><\/h2>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">\u00bfPor qu\u00e9 se cancel\u00f3 mi pedido unos d\u00edas despu\u00e9s?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Esto puede ocurrir por varias razones fuera de nuestro control:<\/p>\n                <ul>\n                    <li><strong>Desbordamiento del proveedor coreano<\/strong> \u2014 con pre-\u00f3rdenes y ediciones limitadas, la demanda puede superar el suministro asignado y el proveedor coreano puede cancelar algunos pedidos.<\/li>\n                    <li><strong>Inconsistencia de stock en sistema<\/strong> \u2014 ocasionalmente el nivel de stock entre el proveedor coreano y nuestro inventario espa\u00f1ol se desincroniza, causando un sin-stock inesperado.<\/li>\n                    <li><strong>Defecto en la inspecci\u00f3n final<\/strong> \u2014 si se detectan defectos durante la inspecci\u00f3n final antes del env\u00edo desde Corea, el suministro puede cancelarse.<\/li>\n                <\/ul>\n                <p>En todos los casos, <strong>emitimos tu reembolso de inmediato<\/strong> y te notificamos por email.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">Si pre-ordeno, \u00bfrecibir\u00e9 todos los regalos listados en la p\u00e1gina del producto?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Haremos todo lo posible por incluir todos los regalos listados, pero algunos pueden agotarse durante el per\u00edodo de pre-orden. En concreto:<\/p>\n                <ul>\n                    <li>Los art\u00edculos <strong>primera impresi\u00f3n \/ s\u00faper limitada \/ rara<\/strong> pueden agotarse incluso antes de la fecha de lanzamiento.<\/li>\n                    <li>Las photocards aleatorias son exactamente eso \u2014 aleatorias, no se pueden elegir.<\/li>\n                    <li>Las rifas de videollamada NO se incluyen (son privilegios concedidos solo por la discogr\u00e1fica al comprar directamente en Weverse\/YG Select).<\/li>\n                <\/ul>\n                <p>Te notificaremos antes del env\u00edo si falta alg\u00fan regalo de tu pedido.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">\u00bfC\u00f3mo funciona el reenv\u00edo de regalos de pre-orden tipo \"Soopbyeol\"?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Algunos regalos de pre-orden (exclusivos de fan club, regalos tipo \"Soopbyeol\", etc.) llegan al centro coreano <strong>m\u00e1s tarde que el \u00e1lbum principal<\/strong>. Cuando esto ocurre:<\/p>\n                <ul>\n                    <li>Tu \u00e1lbum se env\u00eda primero seg\u00fan el calendario est\u00e1ndar.<\/li>\n                    <li>El regalo se env\u00eda despu\u00e9s como <strong>reenv\u00edo separado y gratuito<\/strong> en cuanto llega a nuestro centro espa\u00f1ol.<\/li>\n                <\/ul>\n                <p>De esta forma no tienes que esperar semanas adicionales para recibir tu \u00e1lbum.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">\u00bfPuedo recibir aviso cuando un producto agotado vuelva a estar disponible?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>S\u00ed. En la p\u00e1gina de cualquier producto agotado ver\u00e1s un bot\u00f3n <strong>\"Av\u00edsame cuando est\u00e9 disponible\"<\/strong>. Introduce tu email y te enviaremos un mensaje autom\u00e1tico en cuanto vuelva el stock.<\/p>\n                <p>Tambi\u00e9n puedes escribirnos a <a href=\"mailto:info@kstoryespana.es\">info@kstoryespana.es<\/a> con el nombre del producto \u2014 normalmente podemos reabastecerlo en 8 horas si est\u00e1 disponible en Corea.<\/p>\n            <\/div>\n        <\/details>\n    <\/section>\n\n    <!-- CATEGOR\u00cdA 4: DEVOLUCIONES Y REEMBOLSOS -->\n    <section class=\"kstory-category\">\n        <h2>\u21a9\ufe0f Devoluciones y Reembolsos <span class=\"kstory-cat-count\">3<\/span><\/h2>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">\u00bfCu\u00e1l es la pol\u00edtica de reembolso?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <ul>\n                    <li>\u274c No se aceptan reembolsos por <strong>simple cambio de opini\u00f3n<\/strong>.<\/li>\n                    <li>\u2705 Ofrecemos <strong>reembolso del 100%<\/strong> si el producto est\u00e1 defectuoso o da\u00f1ado internamente.<\/li>\n                    <li>\u274c No se aceptan reembolsos ni cambios por roturas o da\u00f1os en la caja de embalaje exterior.<\/li>\n                <\/ul>\n                <div class=\"kstory-highlight\"><strong>\u26a0 Importante:<\/strong> Todas las solicitudes de devoluci\u00f3n\/cambio requieren un <strong>v\u00eddeo de unboxing<\/strong> mostrando el paquete sellado siendo abierto. Sin el v\u00eddeo no podemos procesar la solicitud.<\/div>\n                <p>Consulta nuestra <a href=\"\/returns-refunds\/\">Pol\u00edtica completa de Devoluciones y Reembolsos<\/a> para m\u00e1s detalles.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">\u00bfPuedo pedir reembolso si la caja exterior est\u00e1 da\u00f1ada, rayada o descolorida durante el env\u00edo?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p><strong>No.<\/strong> El da\u00f1o en la caja exterior no es motivo de cambio ni devoluci\u00f3n. La caja de cart\u00f3n es simplemente el embalaje protector del producto interior.<\/p>\n                <p>Peque\u00f1os golpes, ara\u00f1azos o pliegues del env\u00edo internacional son desgaste normal del transporte. No obstante, si el <strong>contenido interior<\/strong> (CD, photobook, photocards) est\u00e1 da\u00f1ado, S\u00cd est\u00e1 cubierto \u2014 y reemplazaremos o reembolsaremos con un v\u00eddeo de unboxing v\u00e1lido.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">Mi paquete nunca lleg\u00f3. \u00bfQu\u00e9 hago?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Primero, revisa el enlace de seguimiento para ver el estado del transportista \u2014 a veces queda retenido en un centro local o hubo un intento de entrega fallido.<\/p>\n                <p>Si el seguimiento indica \"entregado\" pero nunca lo recibiste, o si el paquete lleva m\u00e1s de 5 d\u00edas h\u00e1biles atascado, escr\u00edbenos a <a href=\"mailto:info@kstoryespana.es\">info@kstoryespana.es<\/a> con tu n\u00famero de pedido. Abriremos investigaci\u00f3n con el transportista y \u2014 si se confirma como perdido \u2014 gestionaremos un reenv\u00edo gratuito o reembolso total.<\/p>\n            <\/div>\n        <\/details>\n    <\/section>\n\n    <!-- CATEGOR\u00cdA 5: PAGO Y ADUANAS -->\n    <section class=\"kstory-category\">\n        <h2>\ud83d\udcb3 Pago y Aduanas <span class=\"kstory-cat-count\">3<\/span><\/h2>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">\u00bfTengo que pagar aranceles o impuestos sobre mis productos?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p><strong>No \u2014 nunca.<\/strong> Todos los productos se importan formalmente en Espa\u00f1a y Per\u00fa a trav\u00e9s de KStory, y todos los aranceles e impuestos (IVA) corren <strong>a nuestro cargo<\/strong>.<\/p>\n                <p>El precio que ves en el checkout es el precio final. Nunca recibir\u00e1s una factura sorpresa de aduanas.<\/p>\n                <div class=\"kstory-tip\"><strong>\ud83d\udca1 Canarias, Ceuta y Melilla:<\/strong> zonas especiales con IVA 0% \u2014 consulta nuestra <a href=\"\/igic-ipsi-zones\/\">p\u00e1gina IGIC\/IPSI<\/a> para m\u00e1s detalles.<\/div>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">\u00bfPuedo pagar contra reembolso?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p><strong>No.<\/strong> El pago contra reembolso no est\u00e1 disponible.<\/p>\n                <p>Sin embargo, si usas <strong>PayPal<\/strong>, el pago queda retenido de forma segura en la plataforma hasta que el producto llegue a tu puerta \u2014 ofreciendo la misma protecci\u00f3n sin necesidad de contra reembolso.<\/p>\n                <p>Consulta nuestra <a href=\"\/payment-methods\/\">p\u00e1gina de M\u00e9todos de Pago<\/a> para ver todas las opciones aceptadas.<\/p>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">\u00bfPor qu\u00e9 mi pedido fue marcado o mi pago rechazado?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Por seguridad, nuestra pasarela de pago marca ocasionalmente pedidos para verificaci\u00f3n. Motivos comunes:<\/p>\n                <ul>\n                    <li>La direcci\u00f3n de facturaci\u00f3n no coincide con la direcci\u00f3n registrada de la tarjeta.<\/li>\n                    <li>Env\u00edo a una ubicaci\u00f3n inusualmente alejada del pa\u00eds de facturaci\u00f3n.<\/li>\n                    <li>Varios intentos r\u00e1pidos con tarjetas diferentes.<\/li>\n                <\/ul>\n                <p>Si esto ocurre, te enviaremos un email pidiendo verificaci\u00f3n \u2014 normalmente una confirmaci\u00f3n r\u00e1pida de tu direcci\u00f3n basta para liberar el pedido.<\/p>\n            <\/div>\n        <\/details>\n    <\/section>\n\n    <!-- CATEGOR\u00cdA 6: ART\u00cdCULOS FALTANTES \/ POB -->\n    <section class=\"kstory-category\">\n        <h2>\ud83c\udf81 Art\u00edculos faltantes y POB <span class=\"kstory-cat-count\">2<\/span><\/h2>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">Un regalo de pre-orden (POB) no est\u00e1 en mi paquete. \u00bfQu\u00e9 hago?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Si un regalo POB que compraste no est\u00e1 en tu paquete:<\/p>\n                <ol style=\"padding-left:18px; margin:6px 0 10px;\">\n                    <li>Aseg\u00farate de tener tu <strong>v\u00eddeo de unboxing<\/strong> mostrando la apertura completa.<\/li>\n                    <li>Escr\u00edbenos a <a href=\"mailto:info@kstoryespana.es\">info@kstoryespana.es<\/a> con tu n\u00famero de pedido, el regalo espec\u00edfico que falta y adjunta el v\u00eddeo.<\/li>\n                    <li>Verificaremos y <strong>reenviaremos el regalo sin coste<\/strong>, o emitiremos un reembolso parcial si est\u00e1 agotado.<\/li>\n                <\/ol>\n                <div class=\"kstory-highlight\"><strong>Nota:<\/strong> Algunos regalos se env\u00edan aparte como reenv\u00edo cuando llegan a Espa\u00f1a m\u00e1s tarde que el \u00e1lbum \u2014 revisa si tu pedido est\u00e1 marcado para un reenv\u00edo programado antes de contactar.<\/div>\n            <\/div>\n        <\/details>\n\n        <details class=\"kstory-item\">\n            <summary>\n                <span class=\"kstory-q-icon\">Q<\/span>\n                <span class=\"kstory-q-text\">Creo que tengo la direcci\u00f3n equivocada en mi pedido. \u00bfC\u00f3mo la cambio?<\/span>\n                <span class=\"kstory-q-arrow\">\u2304<\/span>\n            <\/summary>\n            <div class=\"kstory-answer\">\n                <p>Cont\u00e1ctanos <strong>lo antes posible<\/strong> en <a href=\"mailto:info@kstoryespana.es\">info@kstoryespana.es<\/a> con tu n\u00famero de pedido y la direcci\u00f3n correcta.<\/p>\n                <ul>\n                    <li>Si el pedido a\u00fan no ha salido de M\u00e1laga, normalmente podemos actualizarlo sin coste.<\/li>\n                    <li>Si el pedido ya ha sido enviado, podemos solicitar un cambio de direcci\u00f3n al transportista, pero puede conllevar una tarifa y no siempre es posible.<\/li>\n                <\/ul>\n                <p>Revisa tu direcci\u00f3n al realizar el pedido para evitar retrasos en la entrega.<\/p>\n            <\/div>\n        <\/details>\n    <\/section>\n\n    <!-- CTA FINAL -->\n    <div class=\"kstory-cta\">\n        <h3>\u00bfSigues con dudas?<\/h3>\n        <p>Si no encontraste tu respuesta, estaremos encantados de atenderte por email o chat en vivo.<\/p>\n        <a href=\"mailto:info@kstoryespana.es\">\ud83d\udce7 info@kstoryespana.es<\/a>\n        <a href=\"https:\/\/www.instagram.com\/kstoryespana\/\" class=\"kstory-cta-secondary\" target=\"_blank\" rel=\"noopener\">\ud83d\udcac Instagram DM<\/a>\n    <\/div>\n\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>\ud83d\udcac Frequently Asked Questions FAQ \u2014 We&#8217;ve got your questions covered Everything you need to know about KStory Espa\u00f1a \u2014 who we are, how our shipments work, pre-orders, returns, and more. \ud83d\udcac Need help with something specific? If you can&#8217;t find your answer below, we&#8217;re happy to help at info@kstoryespana.es or via the customer chat [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-43998","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/pages\/43998","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/comments?post=43998"}],"version-history":[{"count":0,"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/pages\/43998\/revisions"}],"wp:attachment":[{"href":"https:\/\/kstoryespana.com\/es\/wp-json\/wp\/v2\/media?parent=43998"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}